NTP100 – Rev 2.2.0 Oct-12
43
© Masterclock
®
, Inc.
Problem: You have lost your password
.
Possible reasons/solutions:
1. The password cannot be recovered if it is lost. Reset the clock to the factory default configuration using the
procedure described in the Configuration
section. After the clock has been reset to factory defaults, the unit must
be reconfigured. The factory - default password is “public”
Problem: Multiple error window titled “Bad Password” continues to pop-up each time a configuration setting is applied.
Possible reasons/solutions:
1. You have entered and “remembered” an incorrect password in the password windows. This is now causing multiple
error indication windows titled “bad password” to pop-up for each portion of the configuration message that is being
sent to the clock. You must clear the memorized password using one of the options below.
a. WinDiscovery only remembers the password for the current session, close the WinDiscovery session and
reopen. All passwords will be forgotten by the WinDiscovery application.
b. As alternative to closing the WinDiscovery session, Right click on the device being administered in the
main WinDiscovery window. The right click pop-up menu now contains an entry for “Forget Memorized
Password”. Select this option.
c. You have entered and “remembered” a global password in WinDiscovery that does not match the unit you
are trying to send configuration changes or commands to. This is now causing multiple error indication
windows titled “bad password” to pop-up for each portion of the configuration message that is being sent to
the clock. If using the Global password feature, you must match the global password to that of the unit
you wish to administer. Or, simply disable the global password feature.
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