Product Warranty
[WO-8525]
Thank you very much for purchasing our product. Please carefully read this instruction manual for correct
and safe use. In addition, this page of this instruction manual serves as the product warranty. Make sure to
carefully store the instruction manual after reading it.
1. Warranty period
Warranty of this product warrants repair or replacement of parts free of charge if any failure occurs
even when this product is normally used according to the operation procedures, etc., within the
warranty period of the product warranty.
In addition, failure products shall be returned to us.
1) The warranty term of the product is 12 months after the initial operation, but shall not exceed 15
months after the date of shipment of the product.
2) The warranty period for parts replaced during repairs shall be three months from the date of repairs.
2. Scope of Warranty
The following items, if applicable, are not covered by the free warranty even within the warranty
period.
1) Failure or damage caused by modifications or repairs carried out by any person other than us
2) Failure or damage caused by natural disasters such as earthquake, typhoon, flooding, etc., and
accident or fire
3) Failure or damage caused by use exceeding the limit of the specifications described in this
instruction manual, catalog, etc., or by installation environment
4) Failure or damage caused by improper use or handling
5) Effect on products caused by external factors
(Paint peeling due to generated gas, malfunction due to electrical noise, etc.)
6) Failure or damage caused by use of parts other than genuine parts (oil, medium, filter, etc.)
7) Consumables (hoses, filters, packings, O-rings, electric magnet contactors, mechanical seals, etc.)
8) When the product is transferred or leased to third party
● The scope of warranty includes up to repair or replacement of parts of our products, and does not
include products manufactured by use of our products and damage to other products due to failure or
use of our products. In addition, “transportation expenses,” “customs duties,” “travel expenses” and
“commuting expenses” associated with the repair or replacement of parts shall be separately paid.
● The product price does not include the following service expenses. They are separately charged.
(However, this does not apply if the contract includes the following)
1) Technical guidance and technical education
2) Installation adjustment guidance and trial operation attendance
3) Maintenance and inspection, adjustment and repair
3. After expiration of the warranty period
If performance can be maintained by repairs, we shall repair the equipment for a fee at your request.
4. Parts supply period
Functional parts for repairs can be supplied until about eight years after the end of production of the
equipment. However, some parts can be supplied even after the lapse of the period. Please contact our
service division for information.
5. Others
For technical information, refer also to the maintenance and inspection procedures, and troubleshooting
on our website (http://matsui-mfg.co.jp/troubleshooting/).
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