Maxell SSB-3WB - Troubleshooting; No Sound Issues; Remote Control Not Working; HDMI ARC;CEC Errors

13
Troubleshooting
To keep the warranty valid, never try to repair the system yourself. If you encounter prob-
lems when using this unit, check the following points before requesting for service.
Warranty void if case is opened.
Symptom Likely Cause What to do

No sound Speaker not connected to active
AC power
 Verify that speaker is connected and
that the circuit is on.
Power not switched on  Switch on power and verify that power
LED is on.
Suddenly No sound Triggered auto-off function  Turn the volume up of the source, e.g
TV, mp3 player, etc, and readjust the
sound of the unit to trigger auto-on
function.
 6HH1R6RXQGV\PSWRPDERYH
No sound, speaker is connected to
working AC power but sound won’t
come on
Cannot trigger auto-on function  ,QFUHDVHWKHYROXPHRIWKHVRXUFHLQSXW
signal.
Speaker power cable is faulty or
improperly connected
 Re-seat the power cable at both ends.
 6XEVWLWXWHDNQRZn-good power cable.
Blown fuse  Contact with your manufacturer for
repairment.
No sound. Speaker comes on Faulty cables and connections  'LVFRQQHFWDQGUHVHDWVLJQDOFDEOHV
 0DNHVXUHFDEOHVDUHSOXJJHG 
completely.
 5HSODFHVXVSHFWHGFDEOHZLWKD
known-good cable.
Noise or hiss heard at output Faulty Cables and connections  'LVFRQQHFWDQGUHVHDWVLJQDOFDEOHV
 0DNHVXUHFDEOHVDUHSOXJJHG 
completely.
 5HSODFHVXVSHFWHGFDEOHZLWKD
known-good cable.
Noisy source device  Disconnect the devices that are
connected to your speaker one at a
time. If the noise goes away, the
problem is with the source or the
connecting cable.
Hum or Buzz that increases or decreases
when more than one source are
inputting single to the unit at the same
time
Interference internally  Disconnect or mute the other channels
to solve the problem.
Faulty cable between source
equipment and unit
 Substitute a known-good cable for the
suspected faulty cable.
Smart Remote control does not work No/Low battery power  5HPRYHWKHWUDQVSDUHQWÀOPDWWKH
bottom of Smart Remote control.
 ,QVHUW5HSODFHUHPRWHFRQWUROEDWWHU\
with a CR2025 battery. (see P.7)
The Unit does not responds to the
remote control
No/Low signal from remote control
to the unit

5HGXFHWKHGLVWDQFHEHWZHHQWKH
Smart Remote control and the unit.
 $LPWKH6PDUW5HPRWHFRQWUROGLUHFWO\
at the sensor on the front of the unit.
The unit responds but no sound  %HIRUH\RXSUHVVDQ\IXQFWLRQEXWWRQ
ÀUVWVHOHFWWKHFRUUHFWVRXUFH
 6HH7URXEOHVKRRWLQJ>1R6RXQG@ 
Symptom.
HDMI ARC/CEC ERROR
No Sound or Have sound but with error
message shown on TV
TV CEC function is not compatible
with unit CEC function.
 &KHFNWKH79&(&IXQFWLRQDQG
compatibility on TV user's manual.
 'LVDEOH79&(&$5&IXQFWLRQ
 8VHRWKHUVXJJHVWHGFRQQHFWLRQV
HDMI ARC/CEC ERROR
Both TV and the unit has sound coming
out
TV CEC function is not partially
compatible with unit CEC function.
 &KHFNWKH79&(&IXQFWLRQDQG
compatibility on TV user’s manual.
 6HOHFWVSHDNHURSWLRQLQ79PDQXDOWR
from the Unit only