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6. Input the content in the input field, and if necessary, upload an
attaching file.
7. Tap Submit to post the reply.
8. Tap the States selection drop-down menu to reset a case state.
9. Tap the Update button to commit the newest update.
Data Logging
The Data Logging section keeps records of all sent or unsent (saved) data
loggings on the diagnostic system. The support personnel receive and
process the submitted reports through the Support platform, and send back
problem solutions within 48 hours to the corresponding Data Logging
session, on which you are also allowed to have a direct conversation with
the support personnel.
ļ To make a reply in a Data Logging session
1. Tap on the Sent tag to view a list of submitted data loggings.
2. Select a specific item to view the latest update of the processing
progress.
3. Tap on the input field at the bottom of the screen, and enter the
texts. Or tap the Audio button to record a voice message, or
camera button to take a picture.
4. Tap Send to deliver your message to the technical center.
Figure 15-3 Sample Data Logging Screen
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