Voice recognition related problems
Symptom Cause Solution method
Poor voice recognition
False recognition of numbers
You are speaking excessively
slow
You are speaking in an exces-
sively forceful voice (Shouting)
Airflow from the air condition-
er is blowing against the mi-
crophone
You are using o-standard ex-
pressions (dialect)
Regarding the causes indicated
on the left, be careful with
how you speak. In addition,
when numbers are spoken in a
sequence, recognition ability
will improve if no stop is
placed between the numbers.
Turn
o
the Bluetooth
®
device’s
power once and then turn it
back on.
There is a malfunction in the mi-
crophone.
A poor connection or malfunc-
tion with the microphone may
have occurred. Consult an Au-
thorized Mazda Dealer.
When a voice command is made
during voice guidance, the voice
recognition is poor.
The Guidance Volume setting
value is too high.
The recognition accuracy im-
proves by setting the Guidance
Volume to the 50 level or lower.
Names in the phonebook are not
easily recognized
It is dicult for the system to rec-
ognize the data registered in the
phonebook.
The recognition accuracy im-
proves by taking the following
steps.
Avoid shortened names, use
full names.
(Recognition improves the longer
the name is. By not using names
such as “Mom”, “Dad”, recogni-
tion will improve.)
There is a problem with connect-
ing the Bluetooth
®
device.
If there is a problem with the
connection after checking the
pairing situation, check the
“Problems with pairing and con-
necting Bluetooth
®
devices” in
this section.
You want to skip guidance ―
Guidance can be skipped at any
time by pressing the talk/pick-up
button.
Trouble
Troubleshooting
4-8
Mazda Connect_8JB9-EA19E_Edition1_new 2019-8-1 17:07:41
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