McKesson TRUE METRIX PRO - Troubleshooting Meter Issues

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Troubleshooting
1. Aer inserting test strip, meter does not turn on.
2. Aer applying sample, test does not start/meter does
not beep or begin testing.
For assistance, see cover for phone number.
Reason Action
Test strip inserted upside
down or backwards
Remove test strip.
Re-insert correctly.
Test strip not fully
inserted
Remove test strip. Re-insert
test strip fully into meter.
Test strip error Repeat with new test strip.
Dead or no battery Replace battery.
Battery in backwards Battery positive (“+”)
side must face up.
Meter error Call for assistance.
Reason Action
Sample drop too small Repeat test with new test
strip and larger drop.
Sample applied aer two
minute shut-o
Repeat test with new
test strip. Apply sample
within 2 minutes of
inserting test strip.
Problem with test strip Repeat with new test strip.
Problem with meter Call for assistance.