Unable to connect to
tracking platform
Check the APN and settings.
Check whether the data service of SIM card is enabled.
Check the balance of SIM card.
Tracker shows offline
Check whether external power is still connected.
Check if the vehicle entered network blind area.
Check the balance of SIM card.
7. Troubleshooting
Type Use
Location drift
In area with poor GNSS signal (tall building around or
basement), drifting may happen.
Check whether vibration happens around to trigger the
accelerator.
Unable to locate
Make sure the top side facing upward without metallic things
shielded.
Make sure it’s not in area with no satellite coverage.
No command reply
Make sure command format is correct.
Vehicle may be in network blind area.
Make sure SIM card is well inserted and has SMS service.
6. Installation Recomendation
1) The decice should face up to the sky.
2) Metal therma barrier of heating layer of the windshield affects the signal.
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3
4
2
Inside the head light
Under the pedal
Inside the front cover
Inside the taillight
component
or plastic
Inside Door Pedal
Under front windshield
Around dashboard
Under rear windshield
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2
3
4
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