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TROUBLE SHOOTING GUIDE
Problem Possible Solution
ES3 does not power up. Check batteries or verify that wall cube is
attached and plugged in.
Signal is missing or intermittent. 1. Verify that headset/response button cable
connector is securely attached and
mounting screws are snug.
2. Move or gently bend headset cable to see
if problem “comes and goes” – if so, there
may be a break in the wiring.
3. Verify that screws holding the “fork”
connectors at each earphone are snug.
Subject response button does not
work.
1. Verify that headset/response button cable
connector is securely attached and that
mounting screws are snug.
2. Disconnect response button plug from
headset/response button cable, clean
plug, and reconnect.
Data is not properly sent to
computer.
Reference: “Transmitting Data”
1. Verify that ‘output to computer’ is set.
2. Verify that baud rate matches computer
baud rate.
3. Verify that interface cable is in place and
computer is ready to receive data.
Printer fails to print or prints incorrect
characters.
Reference: “Transmitting Data”
1. Verify that ‘output to printer’ is set.
2. Verify that printer is attached, power is
“On”, and printer is ready to print.
The printer does not properly feed
paper.
Verify that paper is installed correctly and not
jammed.
The printer appears to be printing,
but nothing shows up on the paper.
Paper is in backwards. Fax (thermal) paper
prints only on shiny side.
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