Frequently asked questions
Question Answer
An equipment malfunction has
occurred.
How do I request a repair?
Please contact the Repair Desk and Support Center.
Who do I contact if a problem
occurs during the
manufacturer's warranty
period?
Please contact the Repair Desk and Support Center.
Make arrangements for service from the
manufacturer.
What happens if I complete the
repair without contacting the
Repair Desk and Support
Center?
This is not covered by warranty service.
Please be sure to contact the Repair Desk and
Support Center described in this document.
How do you determine what is
and what is not covered by the
warranty?
When a customer calls to request a repair, we listen
to the details of the problem and its cause and
make a decision.
Can you repair problems in the
middle of the night?
The repair desk is open 24 hours a day, 365 days a
year.
If you call us during the night or on a national
holiday, we will accept your call, but we will arrange
for repair on the next business day or later.
If the same model of the same
manufacturer is no longer in
stock, what will happen with
the replacement unit?
For replacement products, we will provide products
with the same model number as the warranted
equipment (or its equivalent). When a replacement
product is provided, the customer may not specify
the model or model number, etc., to the Company.
However, it is possible to adjust the model or model
number.
●Surface, Windows, Windows Hello, and Office 365 are registered trademarks or trademarks of Microsoft
Corporation. ●The names of other companies and products mentioned herein are the registered trademarks or
trademarks of their respective owners. ●No part or all of this document may be copied, modified, or reproduced in
any form or by any means, for any reason. ●The information in this document is subject to change without prior
notice.
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