Problem solving guide
71
Problem Possible cause and remedy
Too much ground coffee There is too much ground coffee in the ground coffee
chute.
The brew unit cannot compact ground coffee if more
than 12g (two level spoonfuls) of ground coffee are
added to the coffee chute. The ground coffee will be
emptied into the waste container and the fault
message will appear in the display.
Switch the machine off with the On/Off sensor.
Remove and clean the brew unit by hand (see
"Cleaning and care - Degreasing the brew unit and
cleaning the interior").
Remove the ground coffee inside the coffee
machine, e.g. with a vacuum cleaner.
Place a maximum of 12g of coffee in the ground
coffee chute.
There is too much ground coffee in the ground coffee
chute.
Certain types of coffee produce a large quantity of
coffee grounds. Usually the grinder is set too coarse
and the amount is set to maximum.
Set the grinder to a finer setting.
Select a smaller amount of coffee.
If the coffee is still not satisfactory, e.g. too little
aroma, try a different type of coffee beans.