IV
Return Policy
Return Procedure
In the event that it becomes necessary to return a unit to Mindray, the following procedure
should be followed:
1. Obtain return authorization. Contact the Mindray Service Department and obtain a
Customer Service Authorization (Mindray) number. The Mindray number must appear on
the outside of the shipping container. Return shipments will not be accepted if the
Mindray number is not clearly visible. Please provide the model number, serial number,
and a brief description of the reason for return.
2. Freight policy. The customer is responsible for freight charges when equipment is
shipped to Mindray for service (this includes customs charges).
Company Contact
Address: Mindray Building, 12th Keji Road South, Hi-tech
Industrial Park, Nanshan, Shenzhen, P.R.China
Phone: +86 755 26582479 +86 755 26582888
Fax: +86 755 26582934 +86 755 26582500
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