6. We provide free remote technical support for every consumer during the
service life of the product. You may request solutions from our after-sales team
via phone or email within working hours. For any request submitted beyond the
normal working hours, we will reply as soon as possible.
7. Please provide completed after-sales service card or S/N number when
applying or the warranty service. Otherwise, warranty services may be refused.
8. We are entitled to refuse warranty claims for any fault or damage due to
failure to follow instructions for use, including but not limited to (i) unauthorized
modification; (ii) incorrect installation or use; (iii) use of any third-party
component; (iv) use of any non-specified software;(v) use of low-quality
filament; (vi) use under non-specified environment; and (vii) misuse (overload)
or improper maintenance (corrosion or oxidation).
9. We are entitled to refuse to provide warranty services for any fault or
damage due to force majeure
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