5320e/5330e/5340e IP Phone SIP User and Administrator Guide
iv
PERSONAL KEYS........................................................................................................ 13
Line Keys.................................................................................................................................13
Pre-assigned Personal Keys ...................................................................................................14
Using Your IP Phone with Mitel Unified Communicator Express.............................................14
MAKING AND ANSWERING CALLS........................................................................... 15
Dial by Number ....................................................................................................................................15
Dial by Name .......................................................................................................................................15
Dial by SIP URL or IP Address............................................................................................................15
Dial by People Entry ............................................................................................................................ 16
Dial by Call History Entry.....................................................................................................................16
Redial...................................................................................................................................................16
ANSWERING CALLS................................................................................................... 17
Answer a Call.......................................................................................................................................17
Auto Answer.........................................................................................................................................17
Answer a Call Waiting.......................................................................................................................... 17
Calling and Called Party Display .........................................................................................................18
CALL HANDLING......................................................................................................... 19
Hold .........................................................................................................................................19
Hold a Call ...........................................................................................................................................19
Retrieve a Call from Hold..................................................................................................................... 19
Change On-Hold Settings....................................................................................................................19
Call Forward ............................................................................................................................19
Call Transfer............................................................................................................................20
Transfer................................................................................................................................................20
Transfer a Call to a Third Party Already on Hold................................................................................. 20
Conference Call (Three-Way)..................................................................................................20
Conference .......................................................................................................................................... 21
Add a Party On Hold to a Call in Progress ..........................................................................................21
Return to a Conference Call after Accepting an Outside Caller.......................................................... 21
Messages - Advisory ...............................................................................................................21
USING ADVANCED FEATURES ................................................................................. 21
Do Not Disturb.........................................................................................................................21
Call History ..............................................................................................................................22
View a Call History Entry ..................................................................................................................... 22