Mitel NuPoint Voice Mail
Setting Up & Accessing Mailbox
You will be prompted to set up your voicemail when you access your mailbox the first time. If you do not set up your mailbox,
callers can leave messages (they will hear a canned greeting) but you will not be able to retrieve them until you set your mailbox
up.
VOICEMAIL SET-UP:
TO SET UP YOUR VOICEMAIL BOX:
➢ Lift your handset or press the speaker key and press the VOICEMAIL Key.
➢ Enter your passcode, if asked the default passcode is your 1234.
➢ Follow the voice prompts to set your passcode, record name and record greeting.
Sample Greeting:
Example: “Hello, this is John. I am not available to take your call. Please leave your name, phone number, and a
message at the tone, and I will return your call as soon as possible. If your call requires immediate assistance or
you wish to speak with an operator you may dial zero. Thank you.”
CHANGING A PERMANENT GREETING:
➢ Press the VOICEMAIL key to access your mailbox.
➢ Enter your passcode.
➢ Press U for user options.
➢ Press G for greeting and follow prompts to re-record.
➢ Follow prompts to exit system.
ACCESSING YOUR VOICE MAIL:
TO ACCESS VOICE MAIL FROM YOUR OWN EXTENSION:
➢ Lift your handset or press the speaker key and press the VOICEMAIL key.
➢ Enter your passcode if asked, default passcode is your extension number.
➢ Follow the voice prompts.
TO ACCESS VOICE MAIL FROM ANOTHER EXTENSION:
➢ Press the VOICE MAIL key
➢ When the system answers press the * (star) key, enter your mailbox number
➢ Press * (star) key again
➢ Enter your passcode
TO ACCESS VOICE MAIL FROM OUTSIDE OF THE TELEPHONE SYSTEM:
➢ Dial your DID number or the main number.
➢ When you hear your greeting or the automated attendant press * (star) key and enter your passcode.
TO LEAVE A CO-WORKER A MESSAGE
➢ Press Voicemail
➢ Press * (star)
➢ Enter the mailbox number for the person you wish to leave a message.
➢ Follow the voice prompts.
TO TRANSFER A CALLER DIRECTLY TO VOICE MAIL:
Note: This will not ring the extension
➢ Press TRANS/CONF key (caller is on a temporary hold)
➢ Press Voicemail key
➢ Press * (star) key, then enter the mailbox number you want to send the caller to.
➢ Hang up immediately or hit the TRANSFER key
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