What to do if I cannot use features on my Mitel MIVOICE OFFICE 250?
If you find that some features described are unavailable, it's possible they haven't been enabled on your system. For further information and to enable the feature, contact your system administrator.
Why can't I program System Speed-Dial numbers on my Mitel IP Phone?
System Speed Dial numbers on your Mitel IP phone are programmed by your system administrator.
Why can't I change the time and date on my Mitel MIVOICE OFFICE 250 IP Phone display?
The time and date displayed on your Mitel IP phone are programmed by your system administrator. If the date and time are incorrect, contact your system administrator.
Why can't I use star codes with the Outgoing button on my Mitel MIVOICE OFFICE 250?
To use local telephone company star codes (e.g., *82, *69) with your Mitel IP phone, instead of pressing the Outgoing button or dialing '8', you must first dial a Select Line Group number. For example, dial 92001 to access the line, and then dial the star code and the number.
Why can't I use Agent Help, Record-a- Call, or Station Monitor on my Mitel IP Phone?
If your Mitel IP phone system uses Peer-to-Peer (P2P) audio, the Agent Help, Record-a-Call, and Station Monitor features are unavailable during P2P calls. For more information, contact your system administrator.
Is there a way to delete all voice messages at once on Mitel Conference System?
No, you must delete voice messages one at a time.
How to find Mitel Conference System administrator mailbox number and passcode?
You must contact your system administrator for the mailbox number and passcode. For more information, contact your system administrator or local authorized provider.
How to set number of rings before calls go to voicemail Mitel Conference System?
Your system administrator must program this feature. For more information, contact your system administrator or local authorized provider.
What to do if I cannot set up a new voicemail subscriber mailbox on Mitel Conference System?
Your system administrator must create the new account. For more information, contact your system administrator or local authorized provider.
How to change the voicemail system time on Mitel Conference System?
Your system administrator must change the voice mail system time. For more information, contact your system administrator or local authorized provider.
Introduction to the user guide for Mitel IP phones and overview of features.
Overview of Mitel IP phone hardware, features, and capabilities.
Detailed descriptions of phone components like handset, display, buttons, and indicators.
Instructions for adjusting the phone's display angle for better visibility.
How to adjust phone volume levels and select a ring tone.
Adjust display contrast, brightness, language, and text size.
View and delete call records from the call history.
Add, edit, and dial contacts using the People application.
Assign features or speed-dial numbers to programmable buttons.
Reset phone to defaults, switch keymaps, and activate door relay.
Answer calls, handle waiting calls, and use automatic call access.
Redirect calls and use automatic trunk answer for incoming external calls.
Place emergency calls via IP or analog line, and make internal calls.
Place external calls and redial the last dialed number.
Utilize speed dial, directory search, and account codes for efficient calling.
Manage handsfree mode, ring intercom, mute, call hold, and hookflash functions.
Transfer calls, use reverse transfer, park/pickup calls, and group pickup.
View system info, caller ID, and manage call forwarding settings.
Configure call routing and use handoff to move active calls between devices.
Place, add parties to, and transfer ad hoc and meet-me conference calls.
Use hot desking for shared phones and the assistant for system configuration.
Remotely configure DEE, DND, call forwarding, and station passcode.
Overview of inter-station, DND, reminder, page, and voice messages.
Leave, view, respond to, cancel, and delete messages at other extensions.
Set up DND status and messages to block incoming calls and pages.
Set reminders and place page announcements to other system users.
Understand hunt groups, UCD, and ACD types for call distribution.
Log in/out of ACD hunt groups to receive or stop calls.
Supervisor features like agent help, call monitoring, and stealing calls.
Join or monitor hunt group calls using the Barge-In feature.
Information on cordless handsets/headsets and the cordless module.
Procedure to pair cordless handsets and headsets with the cordless module.
Features, operation, and LED indicators for cordless handsets and headsets.
Use devices for remote control and understand alerting tones, LEDs, and battery.
Access module info and manage pairing via the Cordless Devices Application.
Guide to solving IP phone issues and contacting the system administrator.
Explanations for common error messages and troubleshooting tips for problems.
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