www.getmobi.com
(877)-662-4462 .
Check your WiFi: MobiCam connects only to a 2.4GHz WiFi
connection. Some modern routers offer both a 2G & 5G wireless
frequency. Please ensure that you are connected to a
2.4GHZ/2G WiFi connection with a download speed of at least
20mbps.
Reset MobiCam: To ensure you are starting from a clean slate,
RESET your MobiCam. Located on the top of MobiCam is a small
hole labeled reset. You’ll need a pin/paperclip to push this
button. Hold for about 3 seconds, until you hear “Reset
Successful”.
Reinstall the MOBI App: Sometimes app downloads can be
corrupted so un-installing and re-installing an app can be a quick
fix.
Not Receiving email verification code: Double check your spam
and junk folder. Sometimes there can be a delay when receiving
the verification code. For this reason we recommend using a
device other than your phone to view your verification code.
Motion Alert Videos Not Loading: In order to view video
playback from the detection alert, a microSD card must be
inserted.
MobiCam Worked Until I Moved its Location: If MobiCam was
moved outside of your home/office, repeat the pairing process
to establish the new WiFi connection.
COMMON TROUBLE SHOOTING
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