User Manual Mobius Maxi 4K Camera Version: V2.0
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Q. The camera functions normally but only records very short clips and may turn off.
A. This can be caused by the following:
• The battery may not be charged. Charge the battery for about 2 hours until the green LED turns off.
• The battery is too cold to provide the power needed to record video. Keep the battery warm before using
the camera in cold temperatures (around freezing and below).
• Check the integrity of your card by using the program h2testw to make sure your card is genuine and not
a fake card that has been up-rated.
• The card used is not compatible with the camera. Use U3 or above cards for best results.
Q. When I turn on the camera the rear LED will remain on, even after pressing the Reset button. The top LED is off
but may initially show a very short blink.
A. The lens module cable is not properly inserted or defective. Ensure the lens cable is firmly and squarely seated
at both ends. Take note that the connectors have an opening mechanism. Never use force to insert/remove the
cable.
Q. The camera does not react.
A. The firmware may have entered a continuous loop, or the battery may be discharged.
• Make sure the battery is fully charged.
• Use a paper clip or similar object to press the Reset button. This should force the camera to be turned off.
• Wait a couple of seconds.
• Turn on the camera if it does not turn on automatically.
• As a last resort, disconnect the battery and reconnect again after waiting 30 seconds.
Q. The camera is not recognized as a removable disk.
A. Camera uses generic USB driver. The camera must be connected using a standard USB cable.
Confirm the cable is not defective by attaching another USB device using the same cable. Do not use a USB hub.
Try using another USB port.
Defective cables are the most common problems when the camera is not correctly recognized by the PC.
Q. The camera is not recognized by mSetup or Webcam programs.
A. The camera must be in Webcam mode, not Removable Disk mode. The camera must be connected using a
standard USB cable. Confirm the cable is not defective by attaching another USB device using the same cable. Do
not use a USB hub. Try using another USB port. Defective cables are the most common problems when the camera
is not correctly recognized by the PC.
Q. An SD card is installed, but the camera is not recognized as a removable disk.
A. If you are sure your USB cable is not defective, then it's possible that the PC USB drivers are not working properly.
DriveCleanup.exe (freeware) may be able to fix USB corruption problems.
Q. It is not possible to eject the SD card.
A. Most likely the battery has become swollen and is wedged against the SD card holder preventing removal of
the card. Very carefully open the camera holding a finger against the card to prevent it flying out and being lost.
Replace the battery.
Q. When the camera is connected as an external disk all the files on the SD card appear as corrupt.
A. There is a problem with your cable or the PC USB drivers are corrupt. DriveCleanup.exe (freeware) may be able
to fix USB corruption problems.
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