21
Supplement
Supplement
Damage Compensation
Free of charge
Free compensation services will be provided for manufacturer’s defects or spontaneous failure within 12 months of warranty.
The case of the company loss the product customer request to repair.
The case of the company does not have parts of the product to repair within retention period
The case of the company has parts of the product but repair is impossible
Major repair within 10 days from the purchase
Major repair within 1 months from the purchase
Damages occurred during shipping or installation
Exchanging product required major repair within 1month from exchanging date.
The case of exchange is not possible
Failures of
performance
and feature
when
the products
have been
used in the
normal state
Types of damage
Compensation
Same defect occurs 3times
Same defect occurs 4times
Different defects occur 5times
Repairable case
Impossible to repair
Within warranty
Exchange or refund
Exchange or free repair
Exchange
Pay fee for repair
and exchange
Refund
Free repair
Exchange or
refund
Free repair
After warranty
Refund the amount after depreciation
Repair with charge
Repair with charge
Repair with charge
Refund the price adding up
10% of the amount after depreciation
N/A
Refund the amount after depreciation
Repair with charge
Impossible to repair
Service with charge
Please read the manual carefully. Service fee will be charged when you request non-broken product to fix.
Fault of users or failure due to mishandling
- The fault occurred by unauthorized repairs
- Intentional or negligent failures of users
- Failure of user’s mishandling(Falling, flooding, excessive operating, etc)
- Damage due to using unauthorized part or accessory
In other cases
- Natural disasters
- End of life of consumable parts
- The product is installed in a different way with the one
documented in manual.
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