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Monarch 9820 User Manual

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TC9830SM Rev. B 7/98 ©1996 Monarch Marking Systems, Inc. All rights reserved.
Monarch
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9820™/ 9830™/ 9835™
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Table of Contents

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Monarch 9820 Specifications

General IconGeneral
Print TechnologyThermal
Resolution203 dpi
Max. Print Width104 mm
Memory8 MB Flash
InterfaceUSB, Serial, Ethernet
Paper HandlingRoll

Summary

Printer Overview and Installation

Unpacking the Printer

Provides step-by-step instructions for safely removing the printer from its shipping carton.

Functional Description

Control Board Assembly

Describes the main control board, its components, and its role in printer operation.

Thermal Printhead

Details the printhead's location, mounting, and adjustment for printing.

Printing

Describes the process of creating an image line on stock using the printhead.

Troubleshooting

Preliminary Check

Lists initial checks to perform before diagnosing printer issues.

Analyzing Failure During Power Up

Explains how to interpret status codes indicated during power-up diagnostics.

Evaluation of Error 616

Troubleshooting steps for 'Dot Shifting Failed' error.

Evaluation of Error 704

Troubleshooting steps for 'Out of Supply' error.

Evaluation of Error 754

Troubleshooting steps for 'Out of Ribbon' error.

Evaluation of Error 755

Troubleshooting steps for 'Printhead Open' error.

Evaluation of Error 765

Troubleshooting steps for 'Printhead Failure' error.

Evaluation of the Control Board Assy.

Troubleshooting procedures for control board assembly faults.

Evaluation of Communications

Diagnosing and resolving printer communication problems.

General Troubleshooting Suggestions

Provides general advice and suggested actions for common printer issues.

Diagnostics

Power-Up Self-Test

Describes the automatic diagnostic tests performed when the printer is turned on.

Test Label (Level 1)

Procedure for printing test labels to evaluate print quality and settings.

Service Diagnostics

Overview of the available service diagnostic modes for printer testing.

Accessing Diagnostic Modes

Instructions on how to enter and navigate the various service diagnostic modes.

Data Dump Mode

Describes the data dump mode for capturing and analyzing print data streams.

Serial Loop Back Test

Procedure to test the printer's serial port circuits using a loop back plug.

Performing a Virgin Printer Reset

Instructions to reset the printer to its original factory settings.

Tests and Adjustments

Service Procedures

Control Board Assy. Removal

Step-by-step guide to removing the printer's control board assembly.

Using Flash

Flash Downloading Procedures

Guide for using the DOS Flash Download Utility to update printer firmware.

Supply Sensing Systems

Bi-Cell Sensor Adjustment

Procedure to adjust the bi-cell sensor for accurate supply detection.

Sensor Setup with Version 5.2 or Greater

Configuration steps for newer sensor systems using Sendfile.

Printer Error/Status Codes

Data Errors (001 - 499)

Lists and describes data-related error codes indicating invalid print job data.

Communication Failures (410 - 499)

Lists and describes error codes related to communication problems between printer and host.

Data Formatting Failures (571 - 619)

Lists and describes errors occurring when fields do not print correctly.

Machine Faults (700 - 766)

Lists and describes error codes indicating internal printer malfunctions.

Hard Printer Faults (900 - 910)

Lists and describes critical hardware faults, often requiring board replacement.

Flash Faults (930 - 940)

Lists and describes errors that occur during flash memory loading.

Faults (950 - 999)

Lists and describes general faults indicating circuit board issues.

Model 928 Stacker

926 Knife Assembly

Troubleshooting

General troubleshooting advice for knife assembly failures.

Evaluation of Error 760

Troubleshooting steps for 'Knife Jam' error.

Blade Assembly Replacement

Procedure for replacing the knife assembly's blade assembly.

Drive Board Replacement

Procedure for replacing the knife assembly's drive board.

Motor Replacement

Procedure for replacing the drive motor in the knife assembly.

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