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Monarch 9820 User Manual
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TC9830SM Rev. B 7/98 ©1996 Monarch Marking Systems, Inc. All rights reserved.
Monarch
®
9820™/ 9830™/ 9835™
Printers
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2
Table of Contents
Default Chapter
2
Table of Contents
2
Personal Safety
8
Safety Summary
8
Chapter 1 Printer Overview & Installation
10
Figure 1 - 1. 9830 Printer (Housing Removed)
10
Printer Features
10
Printer Options
10
Printer Specifications
10
Stock Specifications
11
Documentation
12
Figure 1 - 2. Printer Unpacking
12
Setting Dip Switches
12
Unpacking the Printer
12
Connecting to a Host
13
Figure 1 - 3. SW2/SW3 DIP Switch Location
13
Fuse Replacement
13
Table 1 - 1 Daughter Board DIP Switches
13
Table 1 - 2. Exterior Rear (SW2 and SW3) DIP Switch Settings
14
Chapter 2 Functional Description
16
Overview of Modules
16
Data Handling
16
Power Transformer Assembly
16
Bridge Rectifier
17
Inlet Power Module
17
Power Transformer
17
Control Board Assembly
17
Contrast Control
17
Functional Description
17
Hardware Power-Up Settings (DIPS)
17
Flash Memory
18
DRAM Memory
18
SRAM Memory
18
Printer Control
18
Printhead Thermal Control
18
Functional Description
18
Centronics IEEE-1284 Parallel Interface
19
IEEE 1284 Bi-Directional Parallel Interface
19
Figure 2- 1. Print Assembly
19
Functional Description
19
Peel Module Assembly
19
Thermal Printhead
19
Feed Assembly
20
Platen Module
20
24VDC Stepper Motor
20
Lower Supply Guide and Bi-Cell Sensor
20
Printhead Latch
20
Functional Description
20
Figure 2- 2. Feed Assembly
20
Ribbon Spool Drive Motors
20
Supply Deflector and Bi-Cell Emitter (IR LED)
20
Ribbon Transfer Rollers
20
Printhead Locking
21
Supply Holder Assembly
21
Functional Description
21
Control Panel Assembly
21
Figure 2- 3. Supply Holder Assembly
21
Figure 2- 4. Control Panel Assembly
21
Chapter 3 Troubleshooting
22
Preliminary Check
22
Analyzing Failure During Power up
22
Evaluation of a 616 Error (Dot Shifting Failed)
22
Evaluation of a 704 Error (out of Supply)
22
Evaluation of a 754 Error (out of Ribbon)
23
Printhead Open.failure
23
Evaluation of a 755 Error (Printhead Open)
23
Evaluation of a 765 Error (Printhead Failure)
23
Evaluation of the Control Board Assy
23
Evaluation of Communications
23
General Troubleshooting Suggestions
24
Chapter 4 Diagnostics
26
Power-Up Self-Test
26
NV RAM Bytetest
26
Version String Mismatch
26
System Restart Condition
26
Printhead Dot Resistance
26
Test Label (Level 1)
26
Service Diagnostics
27
Accessing Diagnostic Modes
27
Data Dump Mode
27
Figure 4- 1. Test Labels
27
Serial Loop Back Test
28
Parallel Port Test
28
Diagnostics Test Mode
28
Performing a Virgin Printer Reset
28
Printing a Test Label
28
Table 4- 1. Diagnostics Tests
28
Figure 4- 2. Loop Back Plug Wiring
28
Chapter 5 Tests and Adjustments
30
Service Tests
30
CN6 Power Supply
30
Continuity Tests
30
Transformer - Primary Side
30
Transformer - Secondary Side
30
Bridge Rectifier
30
Head Open Sensor
30
Displaying Machine/Service Totals
30
Print Contrast Adjustment
31
Platen Motor Gear Adjustment
31
Ribbon Tension Adjustment
31
Figure 5- 1. Print Contrast Adjustment
31
Figure 5- 2. Platen Motor Gear Adjustment
31
Checking Supply Quality
32
Chapter 6 Service Procedures
34
Maintenance Overview
34
General Safety Tips
34
Control Panel Removal
34
Cover Housing Removal
34
Power Transformer Assembly
35
Transformer Removal
35
Bridge Rectifier Removal
35
AC Inlet Removal
35
Figure 6-1. Transformer Wiring Diagram
35
Figure 6-2 Bridge Rectifier (Four Wires)
35
Control Board Assy. Removal
36
Print Assembly
36
Bi-Cell Emitter Removal
37
Upper Supply Guide Removal
37
Printhead Module Removal
37
Ribbon Spool Assembly Removal
37
Ribbon Roller Assembly Removal
37
DC Ribbon Motor Removal
37
Figure 6 -4.. Print Assembly
37
Figure 6-5. Bi-Cell Emitter Removal
37
Print Assembly Removal
38
Feed Assembly
38
Latch Fascia Removal
38
Platen Module Removal
38
Figure 6-6. Print Assembly Plate & Printhead Module
38
Figure 6-7. Latch Removal
38
Platen Module Replacement
39
Bi-Cell Sensor Removal
39
Lower Supply Guide Removal
39
Bi-Cell Sensor Replacement
39
Figure 6-8. Bi-Cell Sensor
39
Lower Supply Guide
40
Replacement
40
Supply Holder
40
Supply Holder Removal
40
Platen Motor
40
Platen Motor Removal
40
Peel Module
40
Peel Module Removal
40
Peel Motor Replacement
40
Chapter 7 Using Flash
42
Flash Downloading Procedures
42
Chapter 8 Supply Sensing Systems
44
Supply Detection/Tracking System
44
Supply Deflector/Bi-Cell Emitter (Ir Led)
44
Lower Supply Guide/Bi-Cell Sensor
45
Supply Feeding
45
Supply Sensing
45
Mechanical Adjustments
46
Bi-Cell Sensor Adjustment
46
Replacing a Sensor
47
Figure 8 -1. Bi-Cell Sensor Adjustment
47
Figure 8 -2. Sensor Board
47
Sensor Setup with Version 5.2 or Greater
48
Power up Sensor Recognition
48
Performing a Sensor Display Test
49
Appendix A Printer Error/Status Codes
50
Reading an Error Label
50
Data Errors (001 - 499)
50
Communication Failures (410 - 499)
54
Data Formatting Failures (571 - 619)
55
Machine Faults (700 - 766)
55
Hard Printer Faults (900 - 910)
57
Flash Faults (930 - 940)
57
Faults (950 - 999)
57
Appendix B Connectors and Cables
58
Figure B- 1. CN 1 IEEE 1284 Parallel Port
58
Figure B- 2. CN 2
58
Printhead Assembly
58
Figure B- 3. CN 3
59
Figure B- 4. CN 4 Control Panel
59
Figure B- 5. CN 5 Coax/Twinax Interface
59
Platen Stepper Motor
59
Figure B- 6. CN 6 Transformer Output Power
60
Figure B- 7. CN 7
60
Figure B- 8. CN 8 Supply Sensor (Bi-Cell)
60
Figure.b- 9. CN 10 Board Interface
61
Daughter Board Connectors
62
Figure B- 10. CN 11
62
Figure B- 15
62
Figure.b- 9. CN
62
Appendix C Connector Locations
64
Figure C- 1. Control Board Assy. (Mother Board)
64
Figure C-2. Control Board Assy. (Daugher Board)
65
Appendix D Model 928 Stacker
66
Specifications
66
Functional Description
66
Installation
66
Troubleshooting
67
Error Messages
67
Alignment
67
Cables and Connectors
67
Table D- 1. Stacker Control Harness
67
Table D- 2 Jam/Full Sensor Harness
68
Table D- 3. Extended Motor Interface Harness
68
Table D- 4. AC Power Harness
68
Table D- 5. Power Supply Connector J2
68
Figure D- 1. Stacker Control Board
69
Figure D- 2. Stacker Lubrication Points
69
Lubrication
69
Maintenance Procedures
69
Replace Rollers
70
Replacing Transport Assembly
70
Figure D- 3. Model 928 Stacker Assembly
70
Figure D- 4. Lower Transport Rollers
70
Figure D- 5. Upper Transport Rollers
70
Replace DC Motor
71
Replace Stepper Motor
71
Replace Stacker Sensors
71
Replace Power Supply
71
Replace Control Board
71
Figure D- 6. Power Supply/Control Board
71
Table D- 6. Power Supply Connector J1
69
Appendix E 926 Knife Assembly
72
Knife Specifications
72
Tag Cut Dimensions
72
Functional Description
72
Troubleshooting
72
Evaluation of Error 760
72
Voltage Tests
73
Lubrication
73
Maintenance Overview
73
General Safety Tips
73
Figure E-1. Knife Lubrication Points
73
Figure E-2. Location of Connectors
73
Table E- 1. Knife Drive Board Voltages
73
Figure E-3. Knife Assembly
74
Blade Assembly Replacement
75
Drive Board Replacement
75
Figure E-4. Drive Board Connector Locations
75
Motor Replacement
75
Connectors and Cables
76
Table E- 2. Drive Board Connector J1
76
Table E- 3. Drive Board Connector J2
76
Table E- 4. Knife Drive Board Connector J3
76
Table E- 5. Drive Board Connector J4 to 928 Stacker Assembly
76
Table E- 6. Knife Drive Board Connector J5
76
4
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Monarch 9820 Specifications
General
Print Technology
Thermal
Resolution
203 dpi
Max. Print Width
104 mm
Memory
8 MB Flash
Interface
USB, Serial, Ethernet
Paper Handling
Roll
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