Motorola APX 4000 - Operational Error Codes

8-2 Basic Troubleshooting: Operational Error Codes
8.2 Operational Error Codes
During radio operation, the radio performs dynamic tests to determine if the radio is working properly.
Problems detected during these tests are presented as error codes on the radio’s display. The
presence of an error code should prompt a user that a problem exists and that a service technician
should be contacted. Use Table 8-2 to aid in understanding particular operational error codes.
02/88 DSP RAM Fatal Error – Note: Not a checksum
failure
Turn the radio off, then on
02/90 General DSP Hardware Failure (DSP startup
message not received correctly)
Turn the radio off, then on
Hardware board absent Keypad board is not connected properly to the
radio
Ensure the Keypad board is fixed
in place
15/10 External Accessory Non-Fatal Error
External Accessory is not present on power up
or did not power up correctly, and external
accessory feature is enabled in codeplug.
Verify external accessory is
connected and powers up. Turn
the radio off, then on.
15/90 External Accessory Fatal Error
External Accessory is not present on power up
or did not power up correctly, and external
accessory feature is enabled in codeplug.
Verify external accessory is
connected and powers up. Turn
the radio off, then on.
1E/10 Collaborative device is connected to the radio
but the collaborative feature is not enabled in
the codeplug.
Contact your Motorola Sales
Representative/Partner on how to
add Collaborative feature to your
radios.
Note: If the corrective action does not fix the failure, send the radio to the depot.
Table 8-2. Operational Error Code Displays
Error Code Description Corrective Action
FAIL 001 Synthesizer Out-of-Lock 1. Reprogram external codeplug
2. Send radio to depot
FAIL 002 Selected Mode/Zone Codeplug
Checksum Error
Reprogram external codeplug
Table 8-1. Power-Up Error Code Displays (Continued)
Error Code Description Corrective Action