Motorola AX Series - 13. De-registering from Alexa & hellovoice

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13. De-registering Motorola AX device from Amazon Alexa
and hellovoice apps
You may need to de-register your Motorola AX device from Amazon Alexa and
hellovoice apps in the following instances:
• If the Alexa Voice Services are not working properly or have stopped working.
• You want to unlink your Motorola AX device from Amazon Alexa and hellovoice
apps. After de-registering, the Motorola AX device can be registered to another
Amazon account.
On Amazon Alexa app:
1. Open the Amazon Alexa app on your smartphone.
2. Tap the Menu icon on the top-left corner.
3. Tap on Settings .
4. Tap on Device Settings .
5. Tap on the Motorola AX device you want to de-register.
6. Tap on Deregister and confirm. Your Motorola device will be deregistered from
Amazon Alexa account.
On hellovoice app:
7. Open the hellovoice app on your smartphone.
8. Tap on Settings .
9. Tap on Device List .
10. Tap on the Motorola AX device you want to delete.
11. Tap on Delete AXB_XXXX (where XXXX is the device name) and Delete to delete
the device from hellovoice.
On Motorola AX handset:
12. Press Menu , scroll d to Advanced Settings and press Select .
13. Base Settings is highlighted. Press Select .
14. Scroll d to Base Reset and press Select .
15. Confirm? is displayed. Press Yes to confirm.
Your Motorola AX device is now ready to be added to a new account.
De-registering Motorola AX device from Amazon Alexa and hellovoice apps