3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
4. Check if a software update is available for your phone.
5. Reset the phone.
Phone doesn’t ring or ring loud enough
1. Check your volume setting.
2.
Look for in your status bar. If you see it:
•
Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming
calls.
•
Make sure your phone is set to screen calls at the appropriate times.
3. Check that your ringtone is not set to None.
4. Is your phone connected with a Bluetooth device? If so, all audio is routed to the Bluetooth device.
5. If you're using a ringtone that you installed, try using a ringtone that came with the phone.
6. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. Begin with
application types like launchers, task killers, or anti-virus apps.
Can't answer ringing phone
1. Clear the data for the Phone app.
Touch & hold , then touch > Storage & cache > Clear storage.
Consistent busy signal
Outbound calls
1. If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the
call from going through. Try calling again later.
2. If you hear a fast busy signal every time you call the same number, your number may be blocked by an
app. Try calling from a different number.
Incoming calls
If you have a signal and can make calls, but callers tell you they consistently get a busy signal when calling
you, check that you haven’t blocked their numbers.
Issues during calls
After each troubleshooting step, check to see if your issue is fixed.
Screen goes black
1. If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
2. Check your proximity sensor.
Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the
proximity sensor to see if you can turn the screen off and on.
Fix issues : Call and SIM issues
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