Motorola G24 - Chapter 5: Service and Testing; Service; Who to Contact; Required Query Information

January 1, 2006 Module Hardware Description 63
Chapter 5: Service and Testing
Service
This section provides contact information for any possible queries that may arise, for example:
• Have questions?
• Having trouble getting the Developer Board set up?
• Technical questions?
• Configuration questions/problems?
• Technical operating problems?
• Need documentation?
Who to Contact?
The GSM/CDMA Data Module Customer Support Center is ready to assist you on
integration issues.
Direct Customer. Use this following email address to contact customer assistance:
n2cshd@motorola.com
Note:
The support services provided by Motorola are subject to the agreement between the
customer and Motorola and may be at an additional charge to the customer. Motorola will
inform the customer in advance of any such charge.
Indirect Customer. Send requests to your distributor and not to Motorola help desk.
Required Query Information
Every new call/problem report, directly from a Direct Customer or from a distributor, should be
directed to the help desk email address noted above in “Who to Contact?” . It is recommended to
report each individual issue in a separate email. The following information is required when
reporting a problem:
• Customer name and address
• Customer contact information for this request, including:
– Name
– Telephone
– Fax number
– Mobile number
– Email address
• Product name (G24)