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Global Bay Mobile Technologies, Inc.
50 Cragwood Rd, Suite 211
South Plainfield, NJ 07080
908.822.7100
www.globalbay.com
Mobile Work Order
Mobile Work Order from Global Bay is rich with
features that provides your field service technicians
with everything they need rapidly complete work
orders. Electronic work orders replace paper forms,
simplifying work order management. The dynamic
dispatch of new work orders as they are received
throughout the day ensures that Service Level
Agreements (SLAs) are met. Workers can access
all the information they need to complete the job,
including a complete customer history as well as
the parts and supply database. Procedures can
be presented in a checklist, improving service
consistency regardless of experience level as well
as accountability. Instant alerts automate escalation
for faster issue resolution. And the ability to capture
signatures and print a completed work order enables
the real-time proof of service required to shave
days off of the invoicing cycle, improving cash
flow and profitability.
Benefits include increased productivity, better
customer service, the elimination of paper forms
and the related costs and the reduction of costly
errors that occur when handwritten data must
be transcribed and entered into a computer.
And since more work orders will be
completed on the first visit, utilization
of your existing staff is increased.
Global Bay
Live Visual Collaboration
Onsight Mobile is the first software application to bring
LIVE visual collaboration capabilities to the Motorola
MC9500 handheld computing platform. This complete
solution connects field workers with experts who
might be thousands of miles away. The simultaneous
delivery of two-way audio, live images and on-screen
mark-up capabilities enables the teamwork required to
solve problems on-the-spot, improving first time issue
resolution and eliminating the need for a costly second
trip to a job site. Image resolution configuration options
enable optimization of bandwidth performance.
Advanced security, AES encryption and authentication
ensures secure audio, images and data communications.
And flexible speakerphone and headset support allows
field workers to choose the voice mode that is most
appropriate for the situation.
Onsight Mobile is bundled with Onsight Expert,
providing a complete collaboration solution.
Onsight Mobile resides on the MC9500 mobile
computer, while Onsight Expert resides on the
desktop of your experts, enabling the rich
multimedia connection to MC9500 users.
For companies involved in field service,
manufacturing, healthcare and energy, the
Onsight Mobile solution delivers substantial
benefits, including better service, reduced
travel costs, higher staff productivity and
faster problem resolution.
Librestream
895 Waverley St., Suite 110
Winnipeg, Manitoba
Canada, R3T 5P4
International +1.204.487.0612
North America 1.800.849.5507
www.librestream.com
Librestream Onsight Mobile
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