Appendix A Replacement Parts & Kits
A.1 Level 1 and 2 Maintenance
This manual covers Level 1 and 2 Maintenance:
Level 1 maintenance is the assessment and/or repair of fault in terms of faulty accessory or physical
aspect of product; not including opening of the unit. Limited to replacement of antenna, battery,
handset, external microphones, external knobs, all related frequency programming to customers’
and in some cases alignment/tuning, by Customer Programming software (CPS).
Level 2 maintenance includes all Level I activities plus: Assessment that require opening the
Subscriber Product and rectifying a fault by replacement of a board or module, or replacement of
major mechanical parts (like Front Housing Kit or Control Head Board), followed by alignment/tuning
to ensure the replacement of board/module/major mechanical parts are within Subscriber Product’s
specifications as per the service manual. It does not incorporate discrete component replacement.
A.1.1 Replacement Parts Ordering
Some replacement parts, spare parts, and/or product information can be ordered directly. While parts
may be assigned with a Motorola part number, this does not guarantee that they are available from
Motorola Radio Products and Solutions Organization (RPSO). Some parts may have become
obsolete and no longer available in the market due to cancellations by the supplier. If no Motorola
part number is assigned, the part is normally not available from Motorola, or is not a user-serviceable
part. Part numbers appended with an asterisk are serviceable by Motorola Depot only.
Orders for replacement parts, kits, and assemblies should be placed directly on Motorola’s local
distribution organization or via Motorola Online. For Level 2 maintenance, only Motorola Service
Centers or Authorized Motorola Service Dealers can perform these functions. Any tampering by
nonauthorized Motorola Service Centers voids the warranty of your radio. To find out more about
Motorola Service Centers, please visit http://www.motorolasolutions.com/governmentandenterprise
A.2 Level 3 Maintenance
The Level 3 Maintenance can only be done at the Motorola Service Center/Depot since it can deeply
affect the performance of the radio. To find out more about Motorola Service Center, please visit
http://www.motorolasolutions.com/governmentandenterprise
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