Warranty
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reconditioned/refurbished/pre-owned or new Products or parts.
No software updates are provided.
V. How to Get Warranty Service
PLEASE CALL US — DO NOT SHIP:
Accessories and software—call the number designated for the
product with which they are used.
You will receive instructions on how to ship the Products to
Motorola or our designated resource. If instructed to ship the
Products, you must ship them with freight, duties and insurance
prepaid. Regardless of where you are instructed to return the
Products, you must include: (a) a copy of your receipt, bill of sale
or other comparable proof of purchase; (b) a written description
of the problem; (c) the name of your service provider (if this
Product requires subscription service); (d) the name and location
of the installation facility (if applicable) and, most importantly;
(e) your address and telephone number. If requested, you must
also return all detachable parts such as antennas, batteries and
chargers. RETAIN YOUR ORIGINAL PROOF OF PURCHASE.
For Products we ask you ship to us, we will ship repaired or
replacement Products at our expense for the freight and
insurance, but at your expense for any duties. If additional
USA Canada
Cellular 1-800-331-6456 All Products
1-800-461-4575
Paging 1-800-548-9954
FRS Radios 1-800-353-2729 TTY (Text Telephone)
1-888-390-6456
TTY (Text Telephone)
1-888-390-6456
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