Mova E20 Plus - Page 23

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EN
Problem Solution
The robot will not turn o.
The robot cannot be turned o when it is charging. It is recommended to move the robot from the base station,
and then press and hold the button for 5 seconds to turn it o.
If the robot cannot be turned o by performing step 1, press and hold the button for 15 seconds to forcibly
turn o the robot. If the problem persists, please contact after-sales service.
The charging speed is slow.
It takes about 5 hours to fully charge the robot when its battery is low.
If you operate the robot at temperatures outside of the specified range, the charging speed will automatically
slow down to extend the battery life.
The charging contacts on both the robot and the base station may be dirty, please wipe them with a dry cloth.
The noise increases while the
robot is operating.
Check whether the dust box's filter is clogged. If so, clean it or replace it.
A hard object may be caught in the main brush or the dust box. Check and remove any hard object.
The main brush or the side brush may become tangled. Check and remove any foreign objects.
Switch the suction mode to Standard or Quiet.
The robot moves without following
the set route.
Objects such as power cords and slippers should be organized before using the robot.
Working on wet slippery surfaces may cause the main wheel to slip. It is recommended to dry any wet areas
before using the robot.
The robot misses the rooms to be
cleaned.
Make sure that the doors of the rooms to be cleaned are open.
The robot cannot climb over high thresholds or steps.
The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work
abnormally. Please try drying the floor before using the robot.
Troubleshooting