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Troubleshooting
Problem Solution
The robot will not resume cleaning
after charging.
Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming
cleaning.
The robot will not resume cleaning after you manually place the robot on the base station or send the robot to
charge via the app or the button.
The base station cannot
automatically empty the dust box.
Check whether the dust bag in the dust tank is full.
If the dust bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the base
station, or the dust box. If any, clean the blocked part in time.
No water comes out of the water
tank, or only a little bit comes out.
Check whether there is water inside the water tank.
Clean the mop pad if it becomes dirty.
Make sure the mop pad is installed correctly according to the user manual.
Robot returns to the base station
without performing auto-empty
tasks.
DND mode prevents the robot from performing auto-empty tasks.
For more support, contact us via www.mova-tech.com
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