Where can I find the serial number?
At the back of controller. Or at the foot of the control box.
CONTACT YOUR LOCAL MSPA DEALER OR SERVICE CENTER FOR ANY PRODUCT-RELATED QUESTIONS OR PROBLEMS.
16
How can I find my service contact?
* Scan the QR code below or visit https://www.the-mspa.com/after-sales.
1. Input the serial number of your spa.
2. The corresponding service provider will be displayed.
* You can find the contact information of local service center on the back of the warranty card
PROBLEM CAUSE SOLUTION
SPA TUB IN AN
ABNORMAL SHAPE
NO BUBBLE
FILTER PUMP DOES
NOT WORK
Check the air pressure and release air if necessary
During hot weather, it is advisable to check whether some air should be released to avoid
any possible damage to the spa pool.
Wait for 10 minutes and turn on the Bubble button again
Contact
local
MSpa Service Center
Contact local MSpa Service Center
Clean or replace the filter cartridge
Contact local MSpa Service Center
Extra air pressure due to strong sunlight
Auto-off 10 minutes
Internal parts damaged
One-way valve broken
Filter cartridge clogged by dirt or
other objects
Filter system failure
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