64 Part Number 9294699 12/16/15
Troubleshooting Section 5
Symptom Possible Cause Corrective Action
Cabinet temperature is
too high
Thermostat set too high. Set thermostat to lower temperature.
Evaporator Fan(s) will not operate or fan
blade is off or spinning on shaft.
Call for service.
Excessive amount of warm product placed
in cabinet.
Allow adequate time for product to cool down.
Prolonged door openings or door(s) ajar. Make sure door(s) are closed when not in use. Avoid
prolonged door openings.
Dirty condenser coil. Clean the condenser coil.
Evaporator coil iced over. Turn unit off and allow coil to defrost. Make sure thermostat is
not set too cold. Also, check door gasket condition.
System low on refrigerant. Call for service - Service company must locate and repair leak,
recover, evacuate and recharge.
Compressor will not start - hums and trips
on overload protector.
Clean the condenser coil.
Move cabinet or make other adjustments to gain proper
cabinet clearances. See “Clearances” on page 8.
Check and correct incoming voltage to cabinet.
Cabinet is noisy
Loose part(s). Locate and tighten loose part(s).
Tubing vibration. Ensure tubing is free from contact with other tubing or
components.
Refrigerator is freezing
product
Thermostat is set too low. Set thermostat to higher temperature. See “Normal Operation”
on page 19.
Will Not Dispense Ice
Ice bin cover not in position. Make sure ice bin cover is in place and secure.
Excessive amount of ice in ice bin causing
the cover not to correctly close.
Remove excessive ice from bin and correctly place ice bin
cover.
Excessive vibration disengages lid. Verify ice is in bin.
Light corrosion is present
on whipped cream door or
other stainless steel parts.
Environmental factors, hard water, salts,
over use of chloride based cleaners and/or
food products with acidic content.
Wipe up all spills immediately. Use nylon brush, soft cloth,
soap, and water to clean and remove corrosion. See
“Stainless Steel Care & Cleaning” on page 36.
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