Myray ZEN-X - 6. Troubleshooting

32
OPERATOR'S MANUAL
EN
6. TROUBLESHOOTING
PROBLEM FOUND
POSSIBLE CAUSES
SOLUTIONS
Doubts concerning the sensor
efficiency.
Falling, banging, malfunctioning.
Do not use the sensor on a patient.
Conduct tests by capturing an x-ray
image using a phantom. If there are
doubts about proper operation, do
not use the sensor and contact the
Service Centre.
Image loss.
Error in the management program
or PC operating system.
The last image captured can be
recovered by downloading it again
from sensor through the "TWAIN
®
data source" window (see
paragraph "Recovering the last
image acquired" of the iCapture
user instructions). Do not turn the
PC off or disconnect the interface
from the USB
®
port: the image will
be definitely lost.
The system does not switch on.
USB
®
cable not connected.
Connect the USB
®
cable to a PC
port.
The system does not switch on.
Faulty USB
®
cable or USB
®
port of
the Personal Computer.
Check the USB
®
cable and the
USB
®
port of the Personal
Computer with another device,
e.g. a Pen drive. Test the
equipment on another PC. The
status light should be on (flashing
yellow) even without installing the
software.
The system does not switch on.
Faulty system.
Do not use the sensor, contact the
Technical Service Centre.
The status light on the interface
integrated in the dental unit stays
red.
Damaged or faulty sensor.
Do not use the sensor, contact the
Technical Service Centre.
Sensor does not start; the light on
interface integrated in the dental
unit is yellow and flashes.
Driver not present, defective or
damaged.
New software has been recently
installed in the PC or the PC has
been used with external
connections (Internet).
Run an antivirus check.
Reinstall the software.
Only use your PC as a working tool,
avoiding connection to external
networks.
The sensor integrated in dental unit
cannot be started (it stays in stand-
by) the light is flashing yellow.
The sensor support is not correctly
inserted or is not turned to the
correct position.
Check rotation and verify the
sensor support is in the correct
position.
The system switches on but the
light stays yellow and flashes: a
fault message appears on the
computer.
Quality of USB cable not good
enough or cable is too long.
The maximum length of a top
quality USB cable is about 4.5m.
Replace the USB cable; eliminate
any extensions; try to use an
externally-powered HUB in the last
section before the x-ray system
connection.
The device is not recognised.
A version of iCapture released prior
to the introduction of the digital x-
ray sensor is installed in the PC.
The device is recognised starting
from iCapture version 2.2.
Close iCapture and install an
updated version.
Message ERROR31 appears on
the PC.
Data image loss.
In the device advance setting menu
disable Processor Idle (refer to
iCapture user instructions).
An ERROR message followed by a
number (other than 31) appears on
the PC.
Sensor or interface malfunction.
Write down the message and
inform technical personnel.
Do not use the sensor, contact the
Technical Service Centre.