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TROUBLESHOOTING
01. MOTOR SMELL
• Smells from using this product for the rst few times are normal and will stop
after a few uses. This smell comes from the new motor insulation material suddenly
heating up when running the motor the rst few times. The insulation protects
the motor windings from shorting and contamination.
• Overloading the motor by adding highly viscous recipes or too many ingredients
above the maximum ll line can cause the motor to emit an odor. If the smell
persists, contact Nama Customer Service.
02. THE PRODUCT DOES NOT POWER ON
• Make sure the chamber set is assembled properly and is correctly aligned on the
base. Refer to assembly on pages 10-11.
• Make sure the power switch on the back of the base is turned on, refer to page 11.
• Check if the power cord is properly plugged into the base and electrical outlet.
Sometimes the power cord is not completely pushed into the back of the base.
If the power cord is correctly plugged in, the electrical outlet may not be working
and we recommend plugging into a dierent electrical outlet to verify.
• Check if unit is in standby mode. After 5 minutes of inactivity the display will go
dark and the START/CANCEL button will blink slowly. Press the START/CANCEL
Button to re-engage.
03. POWER BUT PRODUCT DOESN’T TURN ON
• Make sure the lid is properly assembled to the chamber. Refer to assembly
instructions on pages 10-11. The product will not operate if lid is not correctly
assembled.
• Check that the spout cap is closed. Safety sensors will prevent the product from
turning on if the spout cap is open.
• If the control knob is ashing slowly, make sure the lid and spout cap are closed
properly. The display will be in standby and control knob will slowly ash until
parts are assembled correctly.
04. THE PRODUCT SUDDENLY STOPS RUNNING
• Check and make sure the chamber is not overloaded with ingredients above the
maximum ll line and ingredients are less than 1-inch long.
• “THERM ERROR” - If the product is overloaded or runs too many repeated cycles,
the motor may stop due to thermal overload protection and the display will show
“THERM ERROR”.
We want you to have the best experience with your M1 Milk Maker and are happy to
help support you. If you have any questions or issues while using your M1 Milk Maker,
you may nd solutions on our list of troubleshooting tips below. For additional support,
please contact our customer service team at namawell.com/contact. We recommend
documenting any issues that you are experiencing with pictures and videos, which will
help us to provide you with better service. Please submit your pictures and videos with
your inquiry.
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