What to do if my Napoleon Indoor Fireplace smells of exhaust fumes and causes headaches?
If you smell exhaust fumes in the room or experience headaches, it's possible that the appliance is leaking exhaust fumes. First, check that the firebox glass door was properly reinstalled after cleaning. If the issue persists, turn off the appliance and contact a qualified technician.
What to do if my Napoleon Indoor Fireplace appliance won’t perform any functions?
If your appliance isn't working, check the breaker to ensure it's in the 'on' position. Also, if equipped, verify that the 3-position switch on the battery holder is in the remote position (middle). Finally, check the battery power and battery orientation in the battery holder and remote control to ensure they are operational.
Why does white/grey film form on the glass of my Napoleon Indoor Fireplace?
A white or grey film on the glass is likely sulphur from the fuel being deposited. Clean the glass with a recommended gas fireplace glass cleaner, but be sure not to clean the glass when it is hot. If sulphur deposits are not cleaned off regularly, the glass may become permanently marked.
What to do if the pilot sparks but will not light on my Napoleon Indoor Fireplace?
If the pilot sparks but won't light, there may be an issue with the gas supply. Contact a qualified technician to inspect the gas supply. Also, check if you are out of propane gas and fill the tank if necessary.
How to fix aggressive flames on my Napoleon Indoor Fireplace?
If the flames are very aggressive, make sure the door is secured properly. If the issue persists, contact a qualified technician.
What should I do if my Napoleon Indoor Fireplace's remote control lights but there is no spark or flame because it is locked out?
If the remote control lights up but there's no spark or flame because the remote is locked out, reset it by turning the power source off, then on.
Why is the flame a blue, lazy, transparent flame in my Napoleon Indoor Fireplace?
A blue, lazy, transparent flame indicates a blockage in the vent. Remove the blockage. In very cold conditions, ice buildup may occur on the terminal and should be removed as needed.
What to do if the battery holder (including switch) is in “off” position, but the burner comes on in my Napoleon Indoor Fireplace?
If the battery holder (including switch) is in the “off” position but the burner comes on, the remote control and/or battery holder (including switch) may not be functioning properly. Try reversing it. It's also possible that the battery holder (including switch) is mounted upside down, in which case you should replace it. Check if the battery holder (including switch) and/or wire is grounding; repair the ground or replace the wire if necessary. Finally, a faulty wire may be the cause, so replace it if needed.
What to do if the battery holder (including switch) or remote has a low battery in my Napoleon Indoor Fireplace?
If the battery holder (including switch) or remote has a low battery, replace the batteries.
What to do if there is an error synchronizing my Napoleon Indoor Fireplace?
If there's an error with synchronizing, reset the battery holder (including switch) and the remote control.
Instructions for operating the appliance using millivolt or electronic systems.
Step-by-step guide for lighting the millivolt system of the appliance.
Specific procedures for lighting the appliance in extremely cold conditions.
Explanation of the intermittent and continuous pilot ignition system.
Instructions on adjusting the flame height using the remote control.
Instructions for cleaning the fireplace's glass door safely and effectively.
General| Ignition System | Electronic Ignition |
|---|---|
| Venting | Direct Vent |
| Log Set Material | Ceramic Fiber |
| Fuel Type | Natural Gas |
| Glass Size | 33 1/2" x 21" |
| Warranty | Limited Lifetime Warranty |
| Certification | CSA |
| Efficiency | Up to 70% (NG), 72% (LP) Steady State |
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