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Napoleon Allure Series - User Manual

Napoleon Allure Series
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W415-1699 / 02.08.16
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ENGLISH
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone (705)721-1212 • Fax (705)720-9081 • www.napoleonfi replaces.com • hearth@napoleonproducts.com
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 2.22 AND NO-46/ UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
PRODUCT NAME™
ADD PRODUCT CODE
(IF MULTIPLE, _____ ILLUSTRATED)
ADD PRODUCT IMAGE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
fl ammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fi re or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
$10.00
FOR INDOOR USE ONLY
INSTALLATION AND
OPERATION MANUAL
ALLURE™ SERIES
(NEFL50FH-EU ILLUSTRATED)
NEFL32FH-EU / NEFL42FH-EU / NEFL50FH-EU / NEFL60FH-EU / NEFL72FH-EU / NEFL100FH-EU

Table of Contents

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Preview: Service Manual
Service Manual30 pages

Questions and Answers

  • A
    Amber MooreAug 20, 2025
    What to do if Napoleon Allure Indoor Fireplace will not turn on?
    • J
      Jason MunozAug 20, 2025
      If your Napoleon Indoor Fireplace doesn't turn on when you switch it on, there might be a few reasons. First, the appliance may have overheated, causing the safety thermal switch to trip. To fix this, unplug the power or turn off the circuit breaker and let the appliance cool down for 15 minutes before plugging it back in or turning the breaker on. Also, check that the appliance is properly plugged into an electrical outlet. If it is hard-wired, verify that the connections are correct. Finally, the circuit board might be burnt out, in which case you should inspect it and replace it if needed.
  • J
    jackdanielsAug 21, 2025
    Why Napoleon Allure remote control does not work?
    • M
      Michelle RodriguezAug 22, 2025
      If the remote control for your Napoleon Indoor Fireplace isn't working, the batteries might be low or dead, so try replacing them. Also, make sure that nothing is blocking the remote receiver. If the problem continues, the control panel may need to be replaced.
  • B
    bushsamuelAug 25, 2025
    What to do if Napoleon Allure Indoor Fireplace turns off and will not turn on?
    • M
      Michael BarberAug 25, 2025
      If your Napoleon Indoor Fireplace turns off and won't turn back on, try resetting the temperature setting. It's also possible that the appliance overheated, causing the safety thermal switch to trip. To resolve this, unplug the unit or turn off the circuit breaker and allow it to cool down for 15 minutes.
  • K
    Kristy PhillipsAug 26, 2025
    Why is no warm air coming out of my Napoleon Allure Indoor Fireplace?
    • M
      Matthew GomezAug 26, 2025
      If no warm air is coming from your Napoleon Indoor Fireplace, the heater setting may not be selected. It's also possible that the heater has been locked out. Consult the “operation” section for details.
  • K
    Kenneth HayesAug 27, 2025
    Why does my Napoleon Allure Indoor Fireplace heater shut off?
    • I
      Ian WilsonAug 28, 2025
      The heater in your Napoleon Indoor Fireplace may shut off because the room is too warm. The built-in thermostat will automatically turn off the heater once the pre-set temperature is reached. It will also turn back on if the room temperature drops below that pre-set level.
  • P
    Paul WelchAug 29, 2025
    How to fix dim flame on Napoleon Indoor Fireplace?
    • M
      Molly LeeAug 29, 2025
      If the flame on your Napoleon Indoor Fireplace is dim or not visible, first check if the flame brightness is properly selected in the “operation” section. If that's not the issue, the flame LEDs might be burnt out and need inspection and replacement. Additionally, the main PCB board could be burnt out, requiring inspection and replacement as well.
  • J
    jessicawoodSep 1, 2025
    Why is the ember bed not glowing on my Napoleon Allure?
    • J
      Jennifer McneilSep 1, 2025
      If the ember bed in your Napoleon Indoor Fireplace isn't glowing or is dim, first ensure that the brightness setting is properly selected; refer to the “operation” section for this. If the issue persists, the ember LEDs may be burnt out and need to be inspected and replaced. Alternatively, the main PCB board could be faulty, requiring inspection and potential replacement.
  • A
    Amy PierceSep 2, 2025
    What does it mean when the LED is flashing on Napoleon Indoor Fireplace?
    • E
      edwardsstephenSep 3, 2025
      If the LED on your Napoleon Indoor Fireplace is flashing, it could indicate that the appliance has overheated and the safety thermal switch has tripped. To fix this, unplug the power or turn off the circuit breaker. Allow the appliance to cool down for 15 minutes, then plug it back in or turn the breaker on.
  • S
    Shannon AndersonSep 4, 2025
    Why Napoleon Allure flame does not move?
    • M
      Misty TaylorSep 5, 2025
      If the flame in your Napoleon Indoor Fireplace isn't moving, the motor might be stalled or malfunctioning. Try cycling the power on and off. If the problem continues, consult your dealer. It's also possible that a power failure has occurred. In this case, try re-programming the appliance to its original settings (note that this may not be applicable to all appliances).
  • S
    Shawn StephensonSep 7, 2025
    What to do if my Napoleon Indoor Fireplace turns off and will not turn on?
    • M
      Margaret PittmanSep 7, 2025
      If your Napoleon Indoor Fireplace turns off and won't turn back on, it could be due to a tripped house circuit breaker. In this case, reset the house circuit breaker. Another reason could be that the appliance's fuse has blown, so replace the fuse. Also, the appliance may have overheated, causing the safety thermal switch to trip. To resolve this, unplug the power or turn off the circuit breaker, allow the appliance to cool for 15 minutes to reset the thermal switch, then plug it back in or turn it on.

Summary

Safety Information

Fire and Explosion Hazard Warning

Details critical fire and explosion risks associated with appliance misuse and flammable vapors.

Hot Glass Burn Hazard Warning

Warns about hot glass surfaces and the danger of burns, especially to children.

Material and Airflow Safety Precautions

Alerts users to keep flammable materials away and not block air vents for fire prevention.

Installation

Minimum Clearances to Combustibles

Specifies minimum safe distances from flammable materials around the appliance.

Mantel Clearances and Framing

Appliance Mounting and Recessing

Hard Wiring and Rubber Feet Installation

Operating Instructions

Main Power and Control Panel Operation

Explains how to use the main power button and the touch display/remote control.

Troubleshooting

Common Appliance Issues and Solutions

Addresses common problems and provides solutions for appliance malfunctions.

Warranty Information

Limited Warranty Terms and Conditions

Napoleon Allure Series Specifications

General IconGeneral
Installation TypeWall Mounted
Flame SpeedAdjustable
Fuel TypeElectric
Heating AreaUp to 400 sq. ft.
Flame AdjustmentYes
Heat Output5000 BTU
ControlRemote Control
TimerYes
DimensionsVaries by model
Vent TypeVent-free

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