Napoleon ALLURAVISION Series

Other manuals for Napoleon ALLURAVISION Series

Quick Start Guide2 pages

Questions and Answers

D
daviesbridgetJul 28, 2025
What to do if my Napoleon Heater turns off and will not turn on?
- K
  Kimberly TannerJul 28, 2025
  If your Napoleon Heater turns off and won't turn back on, it might be due to several reasons: the appliance may have overheated and the safety thermal switch has tripped (unplug it or turn off the circuit breaker and allow it to cool for 15 minutes, then plug it back in or turn the breaker on), there could be an issue with the main PCB board (inspect the circuit board and replace if needed), the house circuit breaker might have tripped (reset it), or the appliance's fuse may have blown (replace the fuse).
K
Kimberly SullivanAug 1, 2025
Why is no warm air coming out of my Napoleon Heater?
- R
  reginald45Aug 1, 2025
  If your Napoleon Heater is not producing warm air, there could be several reasons. It could be that the heater setting hasn't been selected (refer to the 'operation' section), the heater might be locked out (refer to the 'operation' section), the room temperature might be higher than the appliance setting (reset the temperature setting), the appliance may have overheated and the safety thermal switch has tripped (unplug the power or turn off the circuit breaker and allow the appliance to cool for 15 minutes), the hard wire connections might not be correct (refer to the 'hard-wiring installation' section), or there might be a heater issue (inspect the blower and heater and replace if necessary).
M
melissajimenezAug 7, 2025
What does it mean when the LED is flashing 'OH' on my Napoleon Heater?
- J
  John BairdAug 7, 2025
  If the LED on your Napoleon Heater is flashing 'OH', it indicates that the appliance has overheated and the safety thermal switch has tripped. To resolve this, unplug the power or turn off the circuit breaker, allow the appliance to cool for 15 minutes, then plug the power back in or turn the breaker on. If the problem continues, it is recommended to consult your dealer.
A
anita25Aug 11, 2025
Why is the flame on my Napoleon Heater dim or not working?
- S
  Samuel AllenAug 11, 2025
  If the flame on your Napoleon Heater is dim or not visible, the flame brightness setting might not be selected correctly (refer to the 'operation' section). Alternatively, there may be an issue with the flame LEDs (inspect the LED and replace if necessary), or a problem with the main PCB board (inspect the main PCB board and replace if necessary).
C
Casey NorrisAug 16, 2025
Why is the ember bed not glowing on my Napoleon Heater?
- K
  Katherine WrightAug 16, 2025
  If the ember bed of your Napoleon Heater is not glowing or is dim, it could be due to the brightness setting not being selected correctly (refer to the 'operation' section). It may also be caused by an issue with the ember bed LEDs (inspect the ember bed LEDs and replace if necessary), or a problem with the main PCB board (inspect the main PCB board and replace if necessary).
A
Angela WilliamsAug 21, 2025
What to do if the flame does not move on Napoleon Heater?
- K
  kevin43Aug 22, 2025
  If the flame does not move on your Napoleon Heater, the motor may be stalled or malfunctioning. Try cycling the heater on and off. If the problem continues, consult your dealer.

Summary

Safety Information

General Safety Warnings

Crucial warnings regarding fire, explosion, hazardous materials, and child safety for safe operation.

Installation Requirements

Clearances and Mantel Specifications

Specifies required clearances from combustibles and mantel structures for safe appliance installation.

Wall Mounting Installation

Recessed Installation Procedures

Side Panel and Recess Preparation

120 V Hard Wiring Installation

CHD Model 120 V Hard Wiring

240 V Hard Wiring Installation

Wiring Diagrams

CHS Model Wiring Diagram

CHD Model Wiring Diagram

Appliance Operation

Control Panel Functions

Explains the functions and operation of the appliance's integrated control panel for adjusting settings.

Remote Control Operation

Replacement Parts Ordering

Troubleshooting Common Issues

Warranty Information

Napoleon ALLURAVISION Series Specifications

General

Control	Remote Control
Fuel Type	Electric
Installation Options	Wall Mount, Recessed
Flame Colors	Multi-Color
Lighting	LED lighting
Size Options	50", 60", 74", 100"
Vent Type	Vent Free
BTU	Up to 9, 000 BTU