What to do if my Napoleon Allure Vertical remote control does not work?
First, replace the batteries in the remote control. If that doesn't work, ensure the remote receiver is not blocked. If the issue persists, replace the control panel due to a possible remote receiver malfunction.
What to do if my Napoleon Indoor Fireplace appliance has overheated and safety thermal switch has tripped?
Unplug the power or turn off the circuit breaker. Allow the appliance to cool for 15 minutes.
What to do if my Napoleon Allure Vertical Indoor Fireplace LED is flashing?
Unplug the power or turn off the circuit breaker. Allow the appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on. This is likely happening because the appliance has overheated and the safety thermal switch has tripped.
What to do if the house circuit breaker has tripped for my Napoleon Allure Vertical Indoor Fireplace?
Reset the house circuit breaker.
What to do if my Napoleon Indoor Fireplace appliance’s fuse has blown?
Replace the fuse.
Why is there no warm air coming out of my Napoleon Allure Vertical?
Refer to the “operation” section to ensure the heater setting is properly selected and that the heater hasn't been locked out.
How to fix a dim or no flame on my Napoleon Indoor Fireplace?
Refer to the “operation” section to ensure the flame brightness is properly selected. If the flame LEDs are burnt out, inspect the LED and replace if necessary. Also, inspect the main PCB board and replace if necessary, in case it is burnt out.
What to do if the ember bed is not glowing or dimming on my Napoleon Allure Vertical?
See the “operation” section to ensure brightness is selected. Inspect the ember bed LEDs and replace, if necessary, in case the ember LEDs are burnt out. Inspect the main PCB board and replace, if necessary, in case it is burnt out.
What to do if my Napoleon Allure Vertical is not plugged into an electrical outlet?
Check the plug, and plug in the appliance if necessary.
What to do if my Napoleon Allure Vertical Indoor Fireplace heater is burnt out?
Inspect the blower and heater and replace, if necessary.
Critical warnings about fire and explosion risks.
Guidelines on safe operation, usage, and potential hazards.
Detailed instructions for attaching the appliance to a wall.
Detailed instructions for fitting the appliance into a wall recess.
Visual representation of the appliance's electrical components and connections.
Guidance on connecting the appliance directly to household electrical supply.
General| Style | Vertical |
|---|---|
| Heat Output | Up to 5, 000 BTU |
| Volts | 120V |
| Warranty | 2 years parts |
| Dimensions | Varies by model |
| Control | Remote control |
| Lighting | LED |
| Ignition | Electronic |
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