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Napoleon Altitude X Series - User Manual

Napoleon Altitude X Series
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FRENCH
PG. 21
W415-1939 / A / 05.07.19
Altitude™ X Series
(AX42 illustrated)
- Do not store or use gasoline or other fl ammable vapors and liquids in the vicinity of this or any other appliance.
- WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbour’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fi re department.
- Installation and service must be performed by a qualifi ed installer, service agency, or the supplier.
WARNING
!
ENGLISH
For indoor use only
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could result in serious injury, death, or property damage.
OWNER’S MANUAL
SAFETY INFORMATION
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone 1 (866) 820-8686 • www.napoleon.com • hearth@napoleon.com

Table of Contents

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Preview: Installation Manual
Installation Manual124 pages

Questions and Answers

  • M
    Mary FoxJul 25, 2025
    Why are the flames too large on my Napoleon Altitude X Indoor Fireplace?
    • R
      Ryan HobbsJul 25, 2025
      If the flames on your Napoleon Indoor Fireplace are consistently too large or too small, and carboning occurs, there may be a blockage in the vent. Remove any blockage present. In very cold conditions, ice may build up on the terminal; remove it as needed. To prevent recurrence, wrap vent lengths in unheated spaces (attics, garages, crawl spaces) with an insulated mylar sleeve. Another cause may be incorrect installation. Refer to the venting section to ensure it's correctly installed.
  • B
    Barbara AlexanderAug 1, 2025
    What to do if my Napoleon Altitude X Indoor Fireplace is over-fired?
    • K
      Kenneth KellyAug 1, 2025
      If your Napoleon Indoor Fireplace is over-fired or under-fired, check the pressure readings. Inlet pressure can be checked by turning screw (A) counter-clockwise 2 or 3 turns and then placing pressure gauge tubing over the test point. The gauge should read as described on the chart. Ensure the main burner is operating on 'HI'. Outlet pressure can be checked the same way using screw (B). The gauge should read as described on the chart. Ensure the main burner is operating on 'HI'. After taking pressure readings, be sure to turn screws clockwise firmly to reseal. Do not over torque.
  • W
    William HartAug 9, 2025
    What to do if my Napoleon Altitude X Indoor Fireplace is over-fired or under-fired?
    • B
      Beth WilliamsAug 9, 2025
      If your Napoleon Indoor Fireplace is over-fired or under-fired, check the pressure readings. You can check the inlet pressure by turning screw (A) counter-clockwise 2 or 3 turns and then placing pressure gauge tubing over the test point. Ensure that the main burner is operating on ‘HI’. The outlet pressure can be checked the same way using screw (B). After taking pressure readings, turn the screws clockwise firmly to reseal, but do not over torque.
  • M
    Marilyn CarpenterAug 17, 2025
    Why is the flame on my Napoleon Altitude X Indoor Fireplace blue and lazy?
    • C
      cannondeniseAug 17, 2025
      If the main burner flame is blue, lazy, and transparent, remove any blockage. In very cold conditions, ice may build up on the terminal and should be removed as needed. Also, refer to the venting section to ensure correct installation.

Summary

Safety Information and Warnings

Fire and Explosion Hazard Alerts

Crucial warnings regarding fire and explosion risks.

Gas Leak Detection and Response

Steps to follow if you detect a gas smell.

Appliance Operation

Initial Transmitter Setup

First-time setup for the remote control and battery backup.

Initial Appliance Usage

Initial operation and burn-in procedures for the appliance.

Remote Control System

Installation Clearances

Appliance Components Identification

Hot Glass Safety Precautions

Critical safety advice regarding hot glass and children.

Appliance Operation Guide

Transmitter and Battery Holder Synchronization

Steps for synchronizing the remote control and battery holder.

Appliance First Use and Burn-in

Guidance on the first use and required burn-in process.

Remote Control Functions

Remote Control Operations

Adjusting Flame Height

Advanced Remote Control Features

eFIRE Controller Mobile App

Installation Clearances and Warnings

Wall and Component Clearance Requirements

Critical clearances and warnings for wall installations.

Appliance Maintenance Procedures

Safety Checks Before Maintenance

Essential safety warnings before performing any maintenance.

Cleaning the Appliance Glass Panels

Instructions for safely cleaning the glass panels.

Appliance Care and Parts Handling

Safety Barrier Removal and Reinstallation

Firebox Glass Door Removal and Replacement

Obtaining Replacement Parts

Ordering Parts and Information

Troubleshooting Common Issues

Appliance Symptom Resolution Guide

Table listing common problems and their recommended solutions.

Product Warranty Details

Warranty Terms and Conditions

Detailed explanation of warranty coverage, conditions, and exclusions.

Napoleon Altitude X Series Specifications

General IconGeneral
Fuel TypeNatural Gas or Propane
Vent TypeDirect Vent
WarrantyLimited Lifetime Warranty
Glass TypeCeramic Glass
Fireplace LocationIndoor
Ignition SystemElectronic Ignition
Control TypeRemote Control
DimensionsVaries by model (refer to specific model specs)
Viewing AreaVaries by model (refer to specific model specs)
VentingDirect Vent
Log SetOptional

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