What to do if my Napoleon Indoor Fireplace smells exhaust fumes and causes headaches?
If you smell exhaust fumes in the room or experience headaches, it's possible that your appliance is leaking exhaust fumes. First, check that the firebox glass door was properly reinstalled after cleaning. If the issue persists, turn off the appliance and contact a qualified technician.
Why won't my Napoleon Indoor Fireplace perform any functions?
If your appliance isn’t performing any functions, there could be a few reasons: 1. Check the breaker to ensure it’s in the “on” position. 2. If equipped, verify that the 3-position switch on the battery holder is in the remote position (middle). 3. Check the battery power and battery orientation in the battery holder and remote control.
What to do if my Napoleon Indoor Fireplace keeps shutting off?
Your appliance (LV models equipped with DHC or LVX models) is fitted with a safety switch that shuts your appliance off in the event that your fireplace and/or enclosure are reaching unsafe operating temperatures. Contact a qualified technician.
What to do if the remote control lights but there is no spark or flame in my Napoleon Ascent X?
If the remote control lights up but there's no spark or flame, it means the remote is locked out. To reset it, turn the power source off and then on again.
Why is there a white/grey film on the glass of my Napoleon Ascent X?
The white or grey film forming on the glass is sulphur from the fuel being deposited on the glass, logs, or surfaces. Clean the glass with a recommended gas fireplace glass cleaner. Do not clean the glass when it is hot. If sulphur deposits are not cleaned off regularly, the glass may become permanently marked.
What to do if the pilot sparks but will not light on my Napoleon Ascent X Indoor Fireplace?
If the pilot sparks but won't light, it could be due to the gas supply. Contact a qualified technician. It could also be because you are out of propane gas. In this case, fill the tank.
What to do if my Napoleon Indoor Fireplace has very aggressive flames?
If the flames are very aggressive, make sure the door is secured properly. If the issue is not resolved, contact a qualified technician.
How to fix error with synchronizing Napoleon Ascent X Indoor Fireplace?
To fix an error with synchronizing, reset the battery holder (including switch) and remote control.
What to do if the pilot will not light and makes noise with no spark at the pilot burner on my Napoleon Indoor Fireplace?
If the pilot won't light, makes noise with no spark at pilot burner, and there is no signal from the remote with no pilot ignition, reprogram the receiver code. If the battery holder (including switch) is in the “off” position but the burner comes on, replace the battery holder (including switch), if applicable.
What to do if my Napoleon Ascent X Indoor Fireplace flame is blue, lazy, and transparent?
If the flame is blue, lazy, and transparent, there may be a blockage in the vent. Remove the blockage. In really cold conditions, ice buildup may occur on the terminal and should be removed as required.
General| Brand | Napoleon |
|---|---|
| Model | Ascent X Series |
| Category | Indoor Fireplace |
| Language | English |
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