What to do if I smell exhaust fumes from my Napoleon Indoor Fireplace and have headaches?
If you smell exhaust fumes in the room and are experiencing headaches, it's possible that the appliance is leaking exhaust fumes. Ensure the firebox glass door was properly reinstalled after cleaning. If the issue persists, turn off the appliance and contact a qualified technician.
What to do if my Napoleon Indoor Fireplace pilot sparks but won't light?
If the pilot sparks but doesn't light, it could be due to the gas supply. Contact a qualified technician. Another possible cause is an empty propane tank, in which case you should fill the tank.
Why my Napoleon Indoor Fireplace won’t perform any functions?
If your appliance isn’t performing any functions, there might be no power to the system. Check the breaker to ensure it’s in the “on” position. Also, check the position of the 3 position switch on the battery holder (including switch) and ensure it is in the remote position (middle). Check the battery power and battery orientation, the battery holder, battery holder (including switch) and/or remote control might not be operational.
What to do if the Napoleon Indoor Fireplace burner comes on when the battery holder (including switch) is in the 'off' position?
If the burner comes on when the battery holder (including switch) is in the 'off' position, the remote control and/or battery holder (including switch) might not be functioning properly, so replace the batteries. It could also be an error with synchronizing, so reset the battery holder (including switch) and remote control. Check if the battery holder (including wall switch) is mounted upside down and reverse it. Check for a ground (short) and repair the ground or replace the wire if the battery holder (including switch) and/or wire is grounding. Replace the faulty wire.
How to fix a Napoleon Indoor Fireplace when the pilot will not light?
If the pilot will not light, it could be due to no signal from the remote. Try reprogramming the receiver code. If that doesn't work, replace the battery holder (including switch), if applicable.
Why are the flames very aggressive on my Napoleon Indoor Fireplace?
If the flames are very aggressive, ensure the door is secured properly. If the issue persists, contact a qualified technician.
How to remove white/grey film from the glass of my Napoleon Indoor Fireplace?
The white or grey film is likely sulphur from the fuel being deposited on the glass, logs, or surfaces. Clean the glass with a recommended gas fireplace glass cleaner, but do not clean the glass when it is hot. If sulphur deposits are not cleaned off regularly, the glass may become permanently marked.
Why is the flame on my Napoleon Indoor Fireplace a blue, lazy, transparent flame?
A blue, lazy, transparent flame indicates a blockage in the vent. Remove the blockage.
What to do if my Napoleon Indoor Fireplace remote control lights up but there is no spark or flame because the remote is locked out?
Reset the remote by turning the power source off, then on.
General| Brand | Napoleon |
|---|---|
| Model | Ascent Deep Series |
| Category | Indoor Fireplace |
| Language | English |
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