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Isabella MaldonadoSep 9, 2025
What to do if my Napoleon Oakville pilot flame is not engulfing the thermocouple?
- MMegan AlvarezSep 9, 2025
Gently twist the pilot head to improve the flame pattern around the thermocouple.
To Next PageTo Next PageWhat to do if my Napoleon Oakville pilot flame is not engulfing the thermocouple?
Gently twist the pilot head to improve the flame pattern around the thermocouple.
What to do if I smell exhaust fumes in the room when using my Napoleon Oakville Indoor Fireplace?
If you smell exhaust fumes or experience headaches when using your Napoleon Indoor Fireplace, it indicates that the appliance is spilling. First, check the door seal to ensure it's properly sealed. Also, inspect for any exhaust damage and confirm that the venting is installed correctly. If the room is in negative pressure, increase the fresh air supply.
Why does the pilot spark but not light on my Napoleon Indoor Fireplace?
If the pilot sparks but won't light on your Napoleon Indoor Fireplace, first verify that the incoming gas line ball valve is 'open'. Also, ensure that the inlet pressure reading is within acceptable limits, not exceeding 13” W.C. (32.4mb). If you are using propane, check if the tank is empty and fill it if necessary. The pilot supply line may contain air, so repeat the ignition process several times or purge the pilot supply line. Ensure correct polarity of wiring of thermocouple (if equipped). Verify pilot assembly / valve are properly grounded. If equipped with a receiver, reset the program by holding the reset button on the receiver and wait for 2 beeps, then release after the second beep. Check the valve and replace if necessary, being careful not to overtighten the thermocouple.
Why are the flames very aggressive on my Napoleon Oakville Indoor Fireplace?
If the flames on your Napoleon Indoor Fireplace are very aggressive, first ensure that the door is secured properly. If the venting action is too great, check to ensure the venting is properly sealed or restrict the vent exit with a restrictor plate. Note that restrictor plates are not available in all appliances.
What to do if my Napoleon Oakville Indoor Fireplace pilot flame is not large enough?
Turn up the pilot flame.
What should I do if my Napoleon Oakville isn't correctly purged?
Purge the gas line.
What should I do if the flame is impinging on the glass, logs, rocks, media, or combustion chamber of my Napoleon Indoor Fireplace?
If the flame is impinging on any of these components, ensure the media is correctly positioned within the appliance. Try opening the air shutter to increase the primary air supply. Check the input rate by verifying the manifold pressure and orifice size against the rating plate specifications. Also, make sure the door gasketing is intact and creates a tight seal. Ensure vent liners are free of holes and are well sealed at all joints. Verify that the minimum rise per foot (meters) has been adhered to for any horizontal venting.
What to do if the main burner goes out or the pilot flame is not large enough on my Napoleon Indoor Fireplace?
If the main burner goes out or the pilot flame isn't large enough, try turning up the pilot flame. If that doesn't work, consider replacing the pilot assembly.
What to do if the remote control lights but there is no spark or flame on my Napoleon Fireplace Accessories?
To solve the issue where the remote control lights up but produces no spark or flame on your Napoleon Fireplace Accessories, reset it by turning the power source off and then on. This is because the remote is locked out.
What to do if the pilot sparks but will not light on my Napoleon Fireplace Accessories?
If the pilot sparks but doesn't light on your Napoleon Fireplace Accessories, verify that the incoming gas line ball valve is 'open' and that you are not out of propane gas. If you are out of propane gas, fill the tank.
General| Model | Oakville Series |
|---|---|
| Fuel Type | Natural Gas or Propane |
| Viewing Area | Varies by model |
| Vent Type | Direct Vent |
| Heat Radiating Ceramic Glass | Yes |
| Dimensions | Varies by model |
| Weight | Varies by model |
| Ignition System | Electronic Ignition |
| Control | Remote Control |
| Warranty | Limited Lifetime Warranty |
