To Next PageTo Next PageWhat to do if the burners on my Napoleon Grill will not cross light each other?
If the burners on your Napoleon Grill will not cross light each other, the cross light brackets may be dirty or corroded. Clean or replace them as required.
How to fix low heat or low flame on my Napoleon PRO500-3 Grill when the valve is on high?
The issue of low heat or low flame on your Napoleon Grill might arise from a few reasons. For propane grills, it could be due to an incorrect lighting procedure. For natural gas grills, the supply line might be undersized. For both types, improper preheating could be the cause. Ensure you follow the lighting procedure carefully, keeping all gas grill valves in the off position when turning on the tank valve. Turn the tank on slowly to allow pressure to equalize. The pipe must be sized according to the installation code. Preheat the grill with both main burners on high for 10 to 15 minutes.
What to do if my Napoleon Grill burner output is too low on the 'high' setting?
If your Napoleon Grill's burner output is too low on the 'high' setting, with a rumbling noise and fluttering blue flame, it could be due to several factors: lack of gas, a pinched supply hose, a dirty or clogged orifice, spider webs or other material in the venturi tube, or the propane regulator being in a 'low flow' state. Check the gas level in the propane cylinder and reposition the supply hose if necessary. Clean the burner orifice and venturi tube. Ensure the lighting procedure is followed carefully: all gas grill valves must be in the off position when the tank valve is turned on, and turn the tank on slowly to allow pressure to equalize.
General| Type | Gas Grill |
|---|---|
| Burners | 3 |
| Total Cooking Area | 500 sq. in. |
| Material | Stainless Steel |
| Side Burner | Yes |
| Rotisserie Kit | Optional |
| BTU | 48, 000 |
| Fuel Type | Propane or Natural Gas |
| Ignition | Electronic |
| Ignition System | Electronic |
| BTU Output | 48, 000 BTU |
| Warranty | President’s Limited Lifetime Warranty |
Step-by-step guide for lighting the main burners, including pilot ignition.
First-time use guidance, including initial odor and how to burn-in the grill.
Details on adjusting the air shutter for optimal burner flame quality and performance.
