Napoleon PTSS215 User Manual (English)

Other manuals for Napoleon PTSS215

User Manual15 pages

Mounting Instructions6 pages

Owner's Manual28 pages

Manual16 pages

Questions and Answers:

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Rhonda JohnsonSep 8, 2025
Why are the burners on my Napoleon PTSS215 Grill burning with a yellow flame?
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  Philip BrownSep 8, 2025
  If the burners on your Napoleon Grill burn with a yellow flame and there's a smell of gas, it could be due to a possible spider web or other debris. Thoroughly clean the burner by removing it. See general maintenance instructions. It might also be due to improper air shutter adjustment. Open the air shutter slightly according to combustion air adjustment instructions.
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Michele TylerAug 23, 2025
What to do if Napoleon Grill burner won't light with igniter?
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  William TaylorAug 23, 2025
  If your Napoleon Grill burner won't light with the igniter but lights with a match, several issues could be the cause. It could be due to a damaged or loose electrode wire. Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter, or replace the electrode wire. The electrode might be cracked or broken, requiring replacement. Alternatively, the battery might be dead or installed incorrectly; replace it with a heavy-duty ‘AAA’ battery, installing it with the positive terminal up.
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Tracy GardnerAug 25, 2025
Why does my Napoleon PTSS215 Grill have excessive flare-ups and uneven heat?
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  Danielle EllisAug 25, 2025
  Excessive flare-ups and uneven heat on your Napoleon Grill can occur if the sear plate is installed incorrectly. Ensure the sear plate is installed with the holes towards the right end of the grill. Also, improper pre-heating can be a cause, so pre-heat the grill with the main burners on high for 5 to 10 minutes. Excessive grease and ash build-up on sear plates and in the drip pan may also lead to this problem. Clean the sear plate and drip pan regularly, and do not line the pan with aluminum foil. Refer to cleaning instructions.
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arobersonAug 26, 2025
How to fix low heat on my Napoleon Grill?
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  Kimberly StevensAug 27, 2025
  Low heat or low flame on your Napoleon Grill when the valve is turned to high can be caused by several factors. There may be a blockage of gas, so check for spider webs in the burner or orifice. It could also be due to improper preheating; preheat the grill with the main burners on high for 5 to 10 minutes. Another cause could be a lack of gas, so check the gas level in the propane cylinder. Lastly, the supply hose could be pinched; reposition the supply hose as necessary.
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Samantha BrownAug 27, 2025
Why is there low heat on my Napoleon PTSS215?
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  Jason HarrisonAug 28, 2025
  Low heat or flame on your Napoleon Grill when the valve is turned to high can be due to several reasons. It could be caused by a blockage of gas, such as spider webs in the burner or orifice. Another cause can be lack of gas, so check the gas level in your propane cylinder. Also, the supply hose might be pinched, so reposition it as necessary. Finally, make sure you preheat the grill with main burners on high for 5 to 10 minutes.
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ybrownAug 29, 2025
How to stop flare-ups on Napoleon PTSS215?
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  christianchristineAug 29, 2025
  Excessive flare-ups and uneven heat on your Napoleon Grill can occur for several reasons. Ensure the sear plate is installed correctly with the holes towards the right end of the grill. Regularly clean the sear plate and drip pan to prevent excessive grease and ash buildup. Pre-heat the grill with main burners on high for 5 to 10 minutes. Also, do not line the pan with aluminum foil.
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Kristin Long DVMSep 13, 2025
What to do if Napoleon PTSS215 Grill burner won't light with the igniter, but lights with a match?
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  Adam MarquezSep 14, 2025
  If your Napoleon Grill burner won't light with the igniter but lights with a match, it could be due to a damaged or loose electrode wire, a cracked or broken electrode, or a dead/incorrectly installed battery. Replace the electrode wire. Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter. Replace the electrode. Replace the battery with a heavy-duty ‘AAA’ battery, installing it with the positive terminal up.
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Robert BranchSep 9, 2025
What causes flames to lift away from the burner on my Napoleon Grill?
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  Cheryl WilsonSep 9, 2025
  If flames lift away from the burner on your Napoleon Grill, accompanied by the smell of gas, and you experience difficulties in lighting, it's likely due to improper air shutter adjustment. Close the air shutter slightly according to combustion air adjustment instructions.
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David BaileySep 6, 2025
How to fix low heat on Napoleon PTSS215 Grill?
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  Richard JonesSep 6, 2025
  To address a low heat or low flame issue on your Napoleon Grill when the valve is turned to high, first check for any blockages in the gas line, particularly spider webs within the burner or orifice. Ensure you are preheating the grill adequately by setting the main burners to high for 5 to 10 minutes. If the propane cylinder is freezing, replace it with a fresh 1 lb cylinder or connect to a larger 20 lb tank. Remember that 1 lb cylinders may struggle to vaporize liquid propane effectively during long cooking sessions, when nearly empty, or in cold weather due to insufficient wetted surface area.
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Karen AustinSep 3, 2025
Why does my Napoleon PTSS215 have low heat even on high?
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  Jeffrey GardnerSep 3, 2025
  If your Napoleon Grill isn't reaching high temperatures or has a low flame even when the valve is set to high, there might be a blockage of gas. Inspect the burner and orifice for spider webs. Also, ensure you preheat the grill with the main burners on high for 5 to 10 minutes. The issue could also stem from the cylinder freezing up; try replacing it with a fresh 1 lb cylinder or connecting to a 20 lb tank. If you are cooking for extended periods, using a nearly empty cylinder, or if the outside temperature is low, consider that 1 lb cylinders may lack sufficient wetted surface area for liquid propane to properly vaporize.