Trex™ HD Monitoring Amplifier User & Service Manual
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16. Getting Help
Natus is committed to providing you with support so you can operate the Trex HD Monitoring amplifier
with ease and confidence. If you need help, follow these steps to find a solution:
Step 1: Document the Incident
Carefully document the incident. If possible, note error messages, dialog box names and what you did
before the problem occurred.
Step 2: Search NeuroWorks/SleepWorks Online Documentation
Choose the following in the NeuroWorks/SleepWorks or the Database software:
• Help > Natus Database Help
Alternately, the help documentation can be located using the Windows Start Menu:
1. Click the Start button on the Windows taskbar.
2. Navigate to the Excel Tech | Documentation folder
Step 3: Restart the Computer
Often restarting the computer will solve a problem.
1. Close all applications.
2. Click the Start button on the Windows taskbar.
3. Choose Shut Down from the Start menu.
4. Select Restart the computer and click Yes.
Step 4: Shut Down the Computer
Sometimes you need to shut down the computer completely in order to solve a problem.
1. Click the Start button on the Windows taskbar.
2. Choose Shut Down from the Start menu.
3. Select Shut Down and click Yes.
4. Turn off the power to the unit. Wait 10 seconds. Turn the power back on.
Step 5: Contact Technical Support
First, write down the serial number of your computer (located on the back) and the serial number of your
Trex HD Monitoring amplifier. Then contact your local Natus distributor or Technical Support at 1-800-
387-7516 or OTS@natus.com
.
We welcome your feedback and suggestions regarding the Trex HD Monitoring amplifier and any aspect
of our system and software, online Help, line of accessories, and support services.
17. EEG and Sleep Accessories
EEG and Sleep accessories which can be used with the Trex HD Monitoring amplifier are available for
you to browse the Natus Neurology Catalog online at www.natus.com
or call Natus Sales and Support at
1-800-387-7516.
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