NEC DT820 Series - To Pickup a Held Call from a Member of Your Workgroup; To Place a Call to a Member of Your Workgroup; To Transfer a Call to a Member of Your Workgroup

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MICROBROWSER AND ENHANCED PROGRAMMABLE KEYS
Using Enhanced Programmable Keys
DT820 Phone User Guide 8 -109
To transfer a call to a member of your workgroup
• While you are connected to a call, press the key for the workgroup member to transfer
your call to that workgroup member.
Your current call is placed on hold, and the phone attempts the transfer.
If you have multiple calls on hold, the phone will transfer the call that is currently in
focus.
Note: The default type of transfer (blind or consult) for this key is controlled by your
system administrator.
To pickup a held call from a member of your workgroup
When another user has a call on hold, you will see a red flashing LED for that user.
• While your phone is idle and the other workgroup member’s phone has a held call, do
one of the following:
• To place a hands-free or headset call: Press the key for the workgroup
member, then use your headset or the phone’s speaker to continue the call on
your phone.
• To use your phone handset for the call: Pick up your phone handset, then
press the key for the workgroup member to pick up the call from that address.
MULTI-PRESS BEHAVIOR
To place a call to a member of your workgroup
You can use a programmed key to place calls to other workgroup members.
• While your phone and the other workgroup member’s phone is idle, do one of the
following:
To place a hands-free or headset call:
1 Press the key for the workgroup member you want to call.
An outbound call is made to the workgroup member.
2 Use your headset or the phone’s speaker to continue the call on your phone.
To use your phone handset for the call:
1 Pick up your phone handset.
2 Press the key for the workgroup member.
An outbound call is made to the workgroup member.
3 Continue the call on your phone.
Non-idle call states:
• If you are on a call, you will see a screen that gives you the option to Blind transfer
your currently held call to that workgroup member.
Note: If you actually want to place an attended/consult transfer call rather than a
Blind transfer call, press the Transfer key on your phoneset. Once an