NEC UNIVERGE SV8500 - Priority Processing

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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-103
Sheet 1/2
Priority Processing
Log off all ACD agent/supervisory positions.
C.O. trunk incoming to the non-priority queue.
• Place C.O. trunk calls from station A to station D and from station B to station E, and let them terminate
in the routes for the non-priority queue.
C.O. trunk incoming to the priority queue.
• Place C.O. trunk call from station C to station F, and let it terminate in the route for the priority queue.
C
LC
A
B
F
D
E
Agent Position
ELC/DLC
COT
COT
COT
NPQ (Non Priority
Queuing) Route
NPQ
PQ
PQ (Priority
Queuing)
Route
C
LC
A
B
F
D
E
Agent
IP PAD
NPQ (Non Priority
Queuing) Route
NPQ
PQ
PQ (Priority
Queuing)
Route
SP
Position
LAN
For IP/SIP terminal For Digital terminal
START
A