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ACDWS : Assignment of ACD Week Schedule
ACDWS: Assignment of ACD Week Schedule
1. Function
This command is used to assign, display, print and remove week schedule data. The ACDWS command is
used to program the CCV by which all incoming calls are handled on a 24-hour basis.
2. Precautions
(1) The CCVs should be assigned prior to use in week schedules.
(2) For allowed number of entry for Week Schedule, see Table 2-1 “ACD System Capacity”.
(3) The same Schedule Number (SCH) can not be assigned to multiple tenant numbers.
(4) When assigning schedules, write the data after sorting.
(5) When the data is read out, the data of "MON 00:01" is displayed at the top of the list. Do not delete
the data of "MON 00:01".
3. Parameters
ACDP: Fixed to 0 (Not used)
TN: Tenant Number (1 to 9)
SCH: Schedule Number (1 - 250)
WEEK: Sun, Mon, Tue, Wed, Thu, Fri, Sat
HOUR: CCV start time: hour (0-23) Note1
MINUTE: CCV start time: minute (0-59) Note1
CCVNO: CCV index (1 to 900)
CCVSTP: CCV step (1 to 20)
Note 1: Monday’s table starts from “00:02”. Others start from “00:00”.
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