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CHAPTER 5 ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES
NAP-215-104
Sheet 1/2
Automatic Call Distribution
Log off all agent and supervisory positions.
Log on agent positions in sequence.
• Log on agent positions in order of C→D→E.
C.O. trunk incoming.
• Place a C.O. trunk call from station A to line B.
Incoming at ACD agent position.
• Check that the call is terminated at agent position C.
Agent Position C
ELC/DLC
LC
A
B
COT
Agent Position D
Agent Position E
IP PAD
LC
A
B
COT
Agent
Position C
Agent
Position D
Agent
Position E
LAN
SP
For IP/SIP terminal For Digital terminal
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