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CHAPTER 2 GENERAL INFORMATION
The following terminals and equipment can be used in the ACD system:
× : Available
– : Unavailable
EQUIPMENT/TERMINALS AVAILABILITY REMARKS
Digital terminal
DT300 Series
(DT330)
×
Dterm
×
IP terminal
DtermIP (Propri-
etary Protocol)
×
IP Enabled Dterm is included.
When IP terminal is used as Agent position, a
tone will not be heard if the OAI key code
assigned by the AOKC command is continuously
pressed.
SIP Multiple
Line terminal
DT700 Series
(DT730)
×
SIP Multiple Line terminal can be used as Agent
position. (DESI-Less phone is not available.)
When SIP Multiple Line terminal is used as
Agent position, a tone will not be heard if the OAI
key code assigned by the AOKC command is
continuously pressed.
DtermIP (SIP)
×
Soft Phone (Pro-
prietary Protocol)
DtermSP30 (Pro-
prietary Protocol)
×
When DtermSP30 terminal is used as Agent posi-
tion, a tone will not be heard if the OAI key code
assigned by the AOKC command is continuously
pressed.
DtermSP20
Soft Phone (SIP)
DtermSP350 –
DtermSP30 (SIP)
×
DtermSP30(SIP) can be used as Agent position.
When using DtermSP30 with Thin-Client termi-
nal, refer to the Softphone User Guide and the
manual of the Thin-Client terminal. DtermSP30
(VPCC mode) is available to use with Thin-Client
terminal since version 18.
When DtermSP30 (SIP) is used as Agent posi-
tion, a tone will not be heard if the OAI key code
assigned by the AOKC command is continuously
pressed.
WLAN Handset (MH Series) –
PS –
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