NEC UNIVERGE SV8500 - Page 322

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ACDPSN : Assignment of ACD Position Data
(11) The relationship between ACDLOG and ACDPSN is shown in the table below.
(12) After changing of the split number (SPL1 parameter) of the agent position logging on to the ACD sys-
tem, log off the agent position and on again to allow the new split number to take effect, by pressing
the LOG ON/OFF key.
In case of Hot position, delete the whole agent position data of the agent which you want to change its
split number once and then assign new split number and other related data, by this command.
3. Parameters
ACDP: Fixed to 0 (Not used)
TN: Tenant Number (1 to 9 or 10)
NACD: Number of Non-ACD line [My Line (two to five digits)] Note 1
ACDL: Number of ACD Line [Virtual Line (two to five digits)] Note 1
Note 1: Use numbers 0-9. *,# may not be used. 1stDC="0" may not be used.
One-digit station number may not be assigned.
PTYPE: Type of ACD Position (0 ~ 4)
0 : Agent Position
1 : Supervisory Position
2 : Analog Agent Position
3 : Analog Supervisory Position
4 : Hot Split
SPLC: Any or specified specific split
0 : Any split
1 : Specified
SPL1: Split Number (1 ~ 250)
(only used if SPLC=1)
Table 6-4 Programming Considerations
LOGON TO A SPECIFIC SPLIT LOGON TO MULTIPLE SPLITS
ACDLOG
ACDPSN
MULTS=0
(Single logon)
Max.4 split is pro-
grammed in SPLIT
MULTS=0
(Single logon)
No split No. is pro-
grammed in SPLIT
MULTS=1
(Multi logon)
Max.4 split is pro-
grammed in SPLIT
MULTS=1
(Multi logon)
No split No. is pro-
grammed in SPLIT
SPLC=1
(SPECIFIED)
If Logon ID list con-
tains the Specified
Split in ACDPSN, the
Agent will be AL-
LOWED to Logon to
the system.
The Specified Split in
ACDPSN will be AL-
LOWED to Logon to
the system.
If one of the splits on
the list is allowed by
ACDPSN, ALL
SPLITS ARE SER-
VICED.
Not valid, WILL NOT
ALLOW LOGON to
the system.
SPLC=0
(ANY SPLITS)
System prompts for a
Split, from ACDLOG.
Agent must select one
Split from the list.
Not valid, WILL NOT
ALLOW LOGON to
the system.
Will Allow Logon to
the Splits allowed in
ACDLOG.
Not valid, WILL NOT
ALLOW LOGON to
the system.