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APPENDIX A GLOSSARY
ACD system.
Maximum queue depth The number of calls that can be placed in queue.
MIS Management Information System.
MIS I/O port Designates the I/O port(s) used for MIS.
Non-ACD line The My Line of an ACD position.
PCPro
An application tool for system maintenance.
Pilot number A number used for routing calls to a CCV or a Week Schedule.
Queue priority Priority at which a trunk call is placed in queue to a split.
Route To Defines the routing method for pilot number, such as CCV or Week Schedule. (See
ACDCCV and ACDWS.)
Split A hunt group of ACD positions.
Splits Allowed Specifies which splits a position can take calls from.
Tenant A software delineation between multiple groups that share a Node or ACD system,
e.g., multiple companies which share the same switch, or separate divisions of one
company that share an ACD systems.
Tenant name Name associated with the occupant or user of an ACD system.
Tenant number Number associated with the occupant or user of an ACD system.
Transfer priority Priority at which a transferred call will be handled.
Trunk group Route number associated with ACD.
Week schedule A schedule consisting of a list of CCVs to be used in routing calls when the Week
Schedule method of routing has been designated. (See ACDWS, ACDPLT, and
ACDCCV commands.)
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